Support Board
Date/Time: Mon, 24 Feb 2025 16:24:43 +0000
Urgent : CBOE Europe symbols are not working since this morning
View Count: 540
| [2021-03-15 09:09:08] |
| User393368 - Posts: 12 |
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Hi, I've been succesfully using CBOE Europe feeds for weeks without any issue. But unfortunately it seems that they all stopped working this morning. Markets are open since one hour, sierra charts is connected to datafeed, no error message but the charts are not ticking. Is this a problem with barchart ? sierracharts ? From what I can see everything is fine with my account. Software version: 2175 64-bit | 2021-03-15 09:07:16.174
Primary Thread ID: 4128 | 2021-03-15 09:07:16.174 Usage end date: 2021-04-01 | 2021-03-15 09:07:16.174 Enabled for: Sierra Chart Historical Data Service. | 2021-03-15 09:07:16.174 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2021-03-15 09:07:16.174 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2021-03-15 09:07:16.174 Enabled for exchange: CBOE Europe Equities | 2021-03-15 09:07:16.174 Enabled for exchange: Euronext Equities Delayed | 2021-03-15 09:07:16.174 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-03-15 09:07:16.174 Current selected Data/Trading service: SC Data - All Services | 2021-03-15 09:07:16.174 Custom symbol settings values: disabled | 2021-03-15 09:07:16.174 Chart Update Interval: 500 | 2021-03-15 09:07:16.174 Intraday Data Storage Time Unit: 0 | 2021-03-15 09:07:16.174 Time Zone: +00:00:00 (UTC+00) | 2021-03-15 09:07:16.174 2021-03-15 09:07:16 Local computer time | 2021-03-15 09:07:16.174 2021-03-15 09:07:16 Local computer time in UTC | 2021-03-15 09:07:16.174 2021-03-15 09:07:16 Local computer time in SC Time Zone | 2021-03-15 09:07:16.174 2021-03-15 08:52:18 Server time in UTC | 2021-03-15 09:07:16.174 Local computer UTC time and Server UTC time difference: 0 seconds. | 2021-03-15 09:07:16.174 Program path: C:\SierraChart\ | 2021-03-15 09:07:16.174 Data Files path: C:\SierraChart\Data\ | 2021-03-15 09:07:16.174 OS Version Number: 10.0 | 2021-03-15 09:07:16.174 Locale Setting: C | 2021-03-15 09:07:16.174 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2021-03-15 09:07:16.174 Allowed protected custom studies: | 2021-03-15 09:07:16.174 Any idea what is happening ? Regards, Date Time Of Last Edit: 2021-03-15 09:09:44
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| [2021-03-15 10:29:36] |
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We are checking.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-15 10:31:00] |
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There is no data being received from the Barchart Open Feed for CBOE Europe. We need to ask Barchart about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-15 11:48:04] |
| User393368 - Posts: 12 |
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ok thank you for looking into it, please let me know as soon as you hear something from Barchart, so I know if the feed is discontinued or if it will be fixed. Regards, |
| [2021-03-15 14:44:30] |
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This data feed has been restored over two hours ago. But we are unable to fill in any missing data.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-15 16:00:29] |
| User393368 - Posts: 12 |
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ok thank you
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