Support Board
Date/Time: Mon, 24 Feb 2025 15:56:57 +0000
unresponsive
View Count: 570
| [2021-03-13 16:57:02] |
| User688537 - Posts: 10 |
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Hi, I have an old chartbook and when i try to open it SC (2237) become unresponsive. i tried safe mode but unfortunately no luck. i tried this: Chartbook Crashing Any other idea i can do and try to get this chartbook back to life ? |
| [2021-03-13 20:41:45] |
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This is the relevant help topic for this: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.16 - What to do if Sierra Chart is in a frozen state for an extended time due to extended high CPU usage caused by an automatically or manually opened Chartbook Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-14 13:52:06] |
| User688537 - Posts: 10 |
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thanks for your answer. i can not create a new chartbook because i don't have the individual charts. is it possible to open a chartbook and choose per chart if it must be opened or not. if so i maybe can save a few charts or can i edit chartbook file and delete one for one the charts and try after each delete if it wil open the chartbook |
| [2021-03-15 04:57:28] |
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The only thing that you can do in this case is to delete the chart data files that the charts are using. This will allow the Chartbook to immediately open up. Refer to: Chart Data and Chart Data Files: Deleting a Chart Data File Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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