Support Board
Date/Time: Mon, 25 Nov 2024 21:26:59 +0000
Chart data loading issue (OEC)
View Count: 981
| [2014-03-03 05:59:36] |
| NumbersBars - Posts: 141 |
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Data: OEC , Live Sierra version: 1077 Hi, I have been having problem the whole morning trying to load ZNM4 in Sierra chart. It doesn't seem to be able to load intraday chart properly. I have included a screenshot to compare M5 chart from OEC trader and Sierra chart. A big chunk of data since sunday open is missing. I have been trying to delete/reload, shutdown/restart, disconnect/reconnect etc, no luck. Please kindly advise if I missed out any setting. |
 ZNM5 M5 loading.png / V - Attached On 2014-03-03 05:59:04 UTC - Size: 72.98 KB - 355 views |
| [2014-03-03 07:25:01] |
| MsJackson - Posts: 27 |
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Same here. I noticed this issue last Sunday as well. Would like to see a resolution
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| [2014-03-03 07:26:51] |
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There is a backend server issue on the OEC side which is causing this. It has been reported to them. Hopefully, they will be resolving it early in their morning. We will report back as soon as we know it is resolved. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-03-03 07:27:03
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