Support Board
Date/Time: Mon, 24 Feb 2025 15:31:51 +0000
Error Message on Log-in and Blank Symbols
View Count: 652
| [2021-03-11 03:35:35] |
| User489473 - Posts: 10 |
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Hello, I'm a user through TransAct. My SC version is 2234 and my PC system is win10. I ran into two problems. As I believe they might be connected I report them together here. First problem: on log in, before the system opens, an error message pops up. See attached file sc0311. And the system message(that displays anouncements) will not pop up. However, the system still opens. 2nd problem: if I open the Find Symbol window following the path of Chart\Chart Settings, it will display a blank window under "Available Symbols", not showing any symbols. So I cannot update any symbols. See attached file sc0312. How to fix them ? |
 SC0311.JPG / V - Attached On 2021-03-11 03:29:14 UTC - Size: 39.64 KB - 206 views sc0312.JPG / V - Attached On 2021-03-11 03:31:20 UTC - Size: 58 KB - 203 views Attachment Deleted. |
| [2021-03-11 04:09:22] |
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These are related to each other. You are using a proxy server which is not supported. Refer to: HTTP Communication Errors Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-03-11 04:09:40
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| [2021-03-11 06:39:11] |
| User489473 - Posts: 10 |
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Yes, you're right. I moved it off proxy and the two problems disappearred. Thanks ! |
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