Support Board
Date/Time: Mon, 25 Nov 2024 20:36:31 +0000
Data Feed doesnt work
View Count: 1298
| [2014-03-03 01:49:31] |
| dimeetrees - Posts: 27 |
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My sierra datafeed stopped working for some reason. Can you help me out with this? Here is my log: Software version: 1099 | 2014-03-02 20:43:22 Usage end date: 2014-03-13 | 2014-03-02 20:43:22 Enabled for: Sierra Chart Historical Data Service. | 2014-03-02 20:43:22 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-03-02 20:43:22 Active service: Interactive Brokers | 2014-03-02 20:43:22 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-03-02 20:43:22 2014-03-02 20:43:22 Local computer clock time | 2014-03-02 20:43:22 2014-03-03 01:43:22 GMT time | 2014-03-02 20:43:22 2014-03-02 20:43:22 Time zone adjusted time | 2014-03-02 20:43:22 Time difference to server time: 1 seconds. | 2014-03-02 20:43:22 Program path: C:\SierraChart\ | 2014-03-02 20:43:22 Data Files path: C:\SierraChart\Data\ | 2014-03-02 20:43:22 OS Version Number: 6.1 | 2014-03-02 20:43:22 Checking for new symbol settings for ib | 2014-03-02 20:43:22 Symbol settings are up-to-date for ib | 2014-03-02 20:43:22 Interactive Brokers: Connecting to 127.0.0.1:7496 | 2014-03-02 20:43:27 The network socket is connected. | 2014-03-02 20:43:27 Socket connected to TWS. Sending client version: 62. Waiting for acceptance. | 2014-03-02 20:43:27 TWS server version: 70 | 2014-03-02 20:43:27 IB: Connected. Waiting for account information. | 2014-03-02 20:43:27 IB Account information received. | 2014-03-02 20:43:27 Connected to IB Demo or Simulated account. | 2014-03-02 20:43:27 Interactive Brokers: Requesting Trade Positions for account: DU167654 | 2014-03-02 20:43:27 Next valid order ID: 2126 | 2014-03-02 20:43:27 Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. | 2014-03-02 20:43:27 Message from IB: Market data farm connection is OK:usfuture.us. IB Error Code: 2104. Request ID: -1. | 2014-03-02 20:43:27 Message from IB: Market data farm connection is OK:cashfarm. IB Error Code: 2104. Request ID: -1. | 2014-03-02 20:43:27 Message from IB: Market data farm connection is OK:usfarm.us. IB Error Code: 2104. Request ID: -1. | 2014-03-02 20:43:27 Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. | 2014-03-02 20:43:27 Message from IB: HMDS data farm connection is OK:ilhmds. IB Error Code: 2106. Request ID: -1. | 2014-03-02 20:43:27 Next valid order ID: 2126 | 2014-03-02 20:43:27 IB Account information received. | 2014-03-02 20:43:27 Connected to IB Demo or Simulated account. | 2014-03-02 20:43:27 Interactive Brokers: Received Trade Positions download end message for account DU167654 | 2014-03-02 20:43:27 Interactive Brokers: Received Open orders end message. | 2014-03-02 20:43:32 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ES-201403-GLOBEX.scid | 2014-03-02 20:43:47 Interactive Brokers - Starting real-time market data updates for: ES-201403-GLOBEX | 2014-03-02 20:43:47 Subscribing to real-time True Data for symbol: ES SecType: FUT Exchange: GLOBEX Currency: | 2014-03-02 20:43:47 Subscribing to symbol: ES SecType: FUT Expiry: 201403 Exchange: GLOBEX Currency: Multiplier: | 2014-03-02 20:43:47 HD Request # 2 - Downloading Intraday chart data for ES-201403-GLOBEX to the file ES-201403-GLOBEX.scid. Service: ib | 2014-03-02 20:43:47 HD Request # 2 - Download start Date-Time: 2014-03-02 20:42:30.0 | 2014-03-02 20:43:47 HD Request # 2 - Requesting a total of 0 days and 4877 seconds. | 2014-03-02 20:43:47 HD Request # 2 - IB Backfill - Seconds requested: 4877. Seconds Remaining: 0. | 2014-03-02 20:43:47 HD Request # 2 - Requesting 4877 Seconds of data at 30 secs with ending Date-Time at 2014-03-02 21:53:47 for ES-201403-GLOBEX | 2014-03-02 20:43:47 Requesting market depth updates for: ES-201403-GLOBEX if supported. | 2014-03-02 20:43:47 HD Request # 2 - Processing historical data message from TWS | 2014-03-02 20:43:47 HD Request # 2 - Receiving Intraday data for ES-201403-GLOBEX starting at 2014-03-02 20:33:00 | 2014-03-02 20:43:47 HD Request # 2 - Timestamp of first Intraday data file record written: 2014-03-02 20:43:00 | 2014-03-02 20:43:47 HD Request # 2 - Received 23 records and wrote 2 records from 2014-03-02 20:32:30 to 2014-03-02 20:43:30. | 2014-03-02 20:43:47 HD Request # 2 - Received 23 records from 2014-03-02 20:33:00 to 2014-03-02 20:43:30 (10.5 minutes) and wrote 2 records for ES-201403-GLOBEX | 2014-03-02 20:43:50 HD Request # 2 - Intraday download COMPLETE for ES-201403-GLOBEX | 2014-03-02 20:43:50 Real-time Intraday chart data file updates started for ES-201403-GLOBEX | 2014-03-02 20:43:50 Message from IB: HMDS data farm connection is OK:ushmds. IB Error Code: 2106. Request ID: -1. | 2014-03-02 20:44:32 Message from IB: Market depth data has been RESET. Please empty deep book contents before applying any new entries.. IB Error Code: 317. Request ID: 100002. | 2014-03-02 20:44:37 Socket closed. No error. | 2014-03-02 20:44:38 Connection to the external service has been lost. | 2014-03-02 20:44:38 Disconnected from IB. | 2014-03-02 20:44:38 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-03-02 20:44:38 Interactive Brokers: Connecting to 127.0.0.1:7496 | 2014-03-02 20:44:43 Starting TWS auto-login thread. | 2014-03-02 20:44:43 TWS auto-login thread ending. | 2014-03-02 20:44:43 Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-03-02 20:44:44 Failed to connect to the data and trade server. | 2014-03-02 20:44:44 Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2014-03-02 20:44:44 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-03-02 20:44:44 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-03-02 20:44:44 Disconnected from IB. | 2014-03-02 20:44:44 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-03-02 20:44:44 Starting TWS auto-login thread. | 2014-03-02 20:44:47 TWS auto-login thread ending. | 2014-03-02 20:44:47 Interactive Brokers: Connecting to 127.0.0.1:7496 | 2014-03-02 20:44:49 Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-03-02 20:44:50 Failed to connect to the data and trade server. | 2014-03-02 20:44:50 Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2014-03-02 20:44:50 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-03-02 20:44:50 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-03-02 20:44:50 Disconnected from IB. | 2014-03-02 20:44:50 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-03-02 20:44:50 Starting TWS auto-login thread. | 2014-03-02 20:44:51 TWS auto-login thread ending. | 2014-03-02 20:44:53 Starting TWS auto-login thread. | 2014-03-02 20:44:55 Interactive Brokers: Connecting to 127.0.0.1:7496 | 2014-03-02 20:44:55 TWS auto-login thread ending. | 2014-03-02 20:44:55 Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-03-02 20:44:56 Failed to connect to the data and trade server. | 2014-03-02 20:44:56 Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2014-03-02 20:44:56 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-03-02 20:44:56 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-03-02 20:44:56 Disconnected from IB. | 2014-03-02 20:44:56 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-03-02 20:44:56 Starting TWS auto-login thread. | 2014-03-02 20:44:59 TWS auto-login thread ending. | 2014-03-02 20:44:59 Interactive Brokers: Connecting to 127.0.0.1:7496 | 2014-03-02 20:45:01 Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-03-02 20:45:02 Failed to connect to the data and trade server. | 2014-03-02 20:45:02 Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2014-03-02 20:45:02 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-03-02 20:45:02 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-03-02 20:45:02 Disconnected from IB. | 2014-03-02 20:45:02 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-03-02 20:45:02 Starting TWS auto-login thread. | 2014-03-02 20:45:03 TWS auto-login thread ending. | 2014-03-02 20:45:03 Starting TWS auto-login thread. | 2014-03-02 20:45:07 Interactive Brokers: Connecting to 127.0.0.1:7496 | 2014-03-02 20:45:07 TWS auto-login thread ending. | 2014-03-02 20:45:07 Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-03-02 20:45:08 Failed to connect to the data and trade server. | 2014-03-02 20:45:08 Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2014-03-02 20:45:08 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-03-02 20:45:08 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-03-02 20:45:08 Disconnected from IB. | 2014-03-02 20:45:08 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-03-02 20:45:08 Starting TWS auto-login thread. | 2014-03-02 20:45:11 TWS auto-login thread ending. | 2014-03-02 20:45:11 Interactive Brokers: Connecting to 127.0.0.1:7496 | 2014-03-02 20:45:13 Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-03-02 20:45:14 Failed to connect to the data and trade server. | 2014-03-02 20:45:14 Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2014-03-02 20:45:14 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-03-02 20:45:14 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-03-02 20:45:14 Disconnected from IB. | 2014-03-02 20:45:14 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-03-02 20:45:14 Starting TWS auto-login thread. | 2014-03-02 20:45:15 TWS auto-login thread ending. | 2014-03-02 20:45:15 Starting TWS auto-login thread. | 2014-03-02 20:45:19 Interactive Brokers: Connecting to 127.0.0.1:7496 | 2014-03-02 20:45:19 TWS auto-login thread ending. | 2014-03-02 20:45:19 Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-03-02 20:45:20 Failed to connect to the data and trade server. | 2014-03-02 20:45:20 Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2014-03-02 20:45:20 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-03-02 20:45:20 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-03-02 20:45:20 Disconnected from IB. | 2014-03-02 20:45:20 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-03-02 20:45:20 Starting TWS auto-login thread. | 2014-03-02 20:45:23 TWS auto-login thread ending. | 2014-03-02 20:45:23 Interactive Brokers: Connecting to 127.0.0.1:7496 | 2014-03-02 20:45:25 Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-03-02 20:45:26 Failed to connect to the data and trade server. | 2014-03-02 20:45:26 Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2014-03-02 20:45:26 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-03-02 20:45:26 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-03-02 20:45:26 Disconnected from IB. | 2014-03-02 20:45:26 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-03-02 20:45:26 Starting TWS auto-login thread. | 2014-03-02 20:45:27 TWS auto-login thread ending. | 2014-03-02 20:45:27 Starting TWS auto-login thread. | 2014-03-02 20:45:31 Interactive Brokers: Connecting to 127.0.0.1:7496 | 2014-03-02 20:45:31 TWS auto-login thread ending. | 2014-03-02 20:45:31 File >> Disconnect selected. | 2014-03-02 20:45:32 Failed to connect to the data and trade server. | 2014-03-02 20:45:32 Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2014-03-02 20:45:32 Disconnected from IB. | 2014-03-02 20:45:32 Interactive Brokers: Connecting to 127.0.0.1:7496 | 2014-03-02 20:46:27 Reloading all charts with filename: ES-201403-GLOBEX.scid | 2014-03-02 20:46:27 The network socket is connected. | 2014-03-02 20:46:28 Socket connected to TWS. Sending client version: 62. Waiting for acceptance. | 2014-03-02 20:46:28 TWS server version: 70 | 2014-03-02 20:46:28 IB: Connected. Waiting for account information. | 2014-03-02 20:46:28 IB Account information received. | 2014-03-02 20:46:28 Connected to IB Live account. | 2014-03-02 20:46:28 Interactive Brokers: Requesting Trade Positions for account: U1196933 | 2014-03-02 20:46:28 Next valid order ID: 529 | 2014-03-02 20:46:28 Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. | 2014-03-02 20:46:28 Message from IB: Market data farm connection is OK:usfuture.us. IB Error Code: 2104. Request ID: -1. | 2014-03-02 20:46:28 Message from IB: Market data farm connection is OK:cashfarm. IB Error Code: 2104. Request ID: -1. | 2014-03-02 20:46:28 Message from IB: Market data farm connection is OK:usfarm.us. IB Error Code: 2104. Request ID: -1. | 2014-03-02 20:46:28 Message from IB: Market data farm connection is OK:usopt. IB Error Code: 2104. Request ID: -1. | 2014-03-02 20:46:28 Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. | 2014-03-02 20:46:28 Message from IB: HMDS data farm connection is OK:ilhmds. IB Error Code: 2106. Request ID: -1. | 2014-03-02 20:46:28 Message from IB: HMDS data farm connection is OK:ushmds. IB Error Code: 2106. Request ID: -1. | 2014-03-02 20:46:28 Next valid order ID: 529 | 2014-03-02 20:46:28 IB Account information received. | 2014-03-02 20:46:28 Connected to IB Live account. | 2014-03-02 20:46:28 Interactive Brokers: Received Trade Positions download end message for account U1196933 | 2014-03-02 20:46:28 HD Request # 3 - Downloading Intraday chart data for ES-201403-GLOBEX to the file ES-201403-GLOBEX.scid. Service: ib | 2014-03-02 20:46:28 HD Request # 3 - Download start Date-Time: 2014-02-28 16:03:00.0 | 2014-03-02 20:46:28 HD Request # 3 - Requesting a total of 2 days and 21808 seconds. | 2014-03-02 20:46:28 HD Request # 3 - IB Backfill - Seconds requested: 86400. Seconds Remaining: 108208. | 2014-03-02 20:46:28 HD Request # 3 - Requesting 1 Day of data at 30 secs with ending Date-Time at 2014-03-01 15:53:00 for ES-201403-GLOBEX | 2014-03-02 20:46:28 Interactive Brokers - Starting real-time market data updates for: ES-201403-GLOBEX | 2014-03-02 20:46:28 Subscribing to real-time True Data for symbol: ES SecType: FUT Exchange: GLOBEX Currency: | 2014-03-02 20:46:28 Subscribing to symbol: ES SecType: FUT Expiry: 201403 Exchange: GLOBEX Currency: Multiplier: | 2014-03-02 20:46:28 HD Request # 3 - Processing historical data message from TWS | 2014-03-02 20:46:29 HD Request # 3 - Receiving Intraday data for ES-201403-GLOBEX starting at 2014-02-28 15:53:30 | 2014-03-02 20:46:29 HD Request # 3 - Timestamp of first Intraday data file record written: 2014-02-28 16:03:30 | 2014-03-02 20:46:29 HD Request # 3 - Received 2880 records and wrote 113 records from 2014-02-27 16:00:00 to 2014-02-28 17:14:30. | 2014-03-02 20:46:29 HD Request # 3 - IB Backfill - Seconds requested: 86400. Seconds Remaining: 21808. | 2014-03-02 20:46:31 HD Request # 3 - Requesting 1 Day of data at 30 secs with ending Date-Time at 2014-03-02 15:53:00 for ES-201403-GLOBEX | 2014-03-02 20:46:31 HD Request # 3 - Processing historical data message from TWS | 2014-03-02 20:46:32 HD Request # 3 - Received 2880 records and wrote 0 records from 2014-02-27 16:00:00 to 2014-02-28 17:14:30. | 2014-03-02 20:46:32 Requesting market depth updates for: ES-201403-GLOBEX if supported. | 2014-03-02 20:46:33 Interactive Brokers: Received Open orders end message. | 2014-03-02 20:46:33 HD Request # 3 - IB Backfill - Seconds requested: 21808. Seconds Remaining: 0. | 2014-03-02 20:46:34 HD Request # 3 - Requesting 21808 Seconds of data at 30 secs with ending Date-Time at 2014-03-02 21:56:28 for ES-201403-GLOBEX | 2014-03-02 20:46:34 HD Request # 3 - Processing historical data message from TWS | 2014-03-02 20:46:35 HD Request # 3 - Received 587 records and wrote 333 records from 2014-02-28 14:53:00 to 2014-03-02 20:46:00. | 2014-03-02 20:46:35 HD Request # 3 - Received 6347 records from 2014-02-28 15:53:30 to 2014-03-02 20:46:00 (2.2 days) and wrote 446 records for ES-201403-GLOBEX | 2014-03-02 20:46:37 HD Request # 3 - Intraday download COMPLETE for ES-201403-GLOBEX | 2014-03-02 20:46:37 Real-time Intraday chart data file updates started for ES-201403-GLOBEX | 2014-03-02 20:46:37 |
| [2014-03-03 01:55:31] |
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Refer to help topic 3 here: Http://www.sierrachart.com/index.php?l=doc/helpdetails3.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-03 02:03:23] |
| dimeetrees - Posts: 27 |
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It was working fine on friday, I did not change any settings. I just don't have the [M] displayed by the quote anymore, the feed from my broker is coming in fine.
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| [2014-03-03 02:09:05] |
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This is because of the following: Insuffient funds to activate market data feature. The credit balance on your account is not enough to pay for the activated market data feature.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-03 03:26:47] |
| dimeetrees - Posts: 27 |
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I subscribed to the feed and activated the CME exchange but still dont see Live level 2 data.
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| [2014-03-03 04:47:15] |
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Go to a chart or Trade DOM and select Chart >> Open Market Depth Window. You should see 5 to 10 levels of depth. What do you see? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-03 05:03:07] |
| dimeetrees - Posts: 27 |
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Okay, it finally works. I guess there is a delay from the moment I activated it. Thanks. |
| [2014-03-03 07:25:39] |
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Yes. There will be a short delay. Could be up to about 3 to 5 seconds.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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