Support Board
Date/Time: Mon, 24 Feb 2025 15:03:07 +0000
Sierra Data Feed slow
View Count: 574
| [2021-03-09 17:39:24] |
| User521555 - Posts: 24 |
|
Hi, I am running SC at the Google Cloud in Sao Paulo, Brazil, with a very high computer, however, when I compare the quotes from the same instruments with another services, I can see the huge difference, please see attached file. The attached file show that the instrument called WINJ21 has a quote of 112.470 on the SC, the other services says 112.680. Is there anything that I can do to fix that delay ? thank you |
Private File |
| [2021-03-09 20:05:45] |
| |
|
This is BMF data from our data provider Barchart. We do not have control over that data. If it is not working well for you, our recommendation is to cancel the data feed. See if IQ Feed has data from that exchange: DTN IQ Feed Data Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-10 14:12:15] |
| User521555 - Posts: 24 |
|
Hi, If I do cancel the data feed, can I have a refund ? thank you |
| [2021-03-10 14:21:42] |
| |
|
We have put your refund request, through to our data provider Barchart.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-11 21:25:37] |
| |
|
Are you still noticing a problem with the BMF/B3 data feed? The data provider says they can issue a refund for this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-12 00:06:29] |
| User521555 - Posts: 24 |
|
Hi, I did not check it Today.... I did prefer the refund. thank you so much |
| [2021-03-12 04:05:05] |
| |
|
We have issued the refund.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: