Support Board
Date/Time: Mon, 24 Feb 2025 15:26:00 +0000
no numbers on numbar bar chart
View Count: 551
| [2021-03-09 01:34:58] |
| User798547 - Posts: 54 |
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hi i just updated to denali 10 and i am not getting any data to my number bar chart, i have some movement but no data is getting to my charts |
| [2021-03-09 15:53:09] |
| John - SC Support - Posts: 38116 |
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You need to be on Package 11 in order to use the Numbers Bars study. Refer to the differences in the packages here: Description of Service Packages and Pricing: Packages To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link. Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-09 16:07:08] |
| User798547 - Posts: 54 |
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ok i will try am i going to have to pay again, i feel like ive paid for 3 different denali feeds this month, i was told i needed 10 now i need 11, am i getting charged for all 3 thanks for the reply |
| [2021-03-09 18:38:20] |
| John - SC Support - Posts: 38116 |
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You are not getting charged each time. When you change a service package the only thing that changes is the end data of your Usage Time. It gets recalculated based on the previous package and the new package selections.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-11 19:04:59] |
| Sierra_Chart Engineering - Posts: 18548 |
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Let us know if you still need help. We can give you a call to help you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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