Support Board
Date/Time: Mon, 24 Feb 2025 12:22:44 +0000
confused about EUREX historical data
View Count: 826
| [2021-03-06 17:30:25] |
| User740709 - Posts: 153 |
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Hello, I am getting a bit confused about the historical and delayed data feed for Eurex products. On the page https://www.sierrachart.com/index.php?page=doc/SierraChartHistoricalData.php, under included markets, there is Eurex mentioned as available by connecting to Sierra Chart - All services connection with settings as per the instructions on the same page. However, I receive the attached error message and no data is loaded after January 19, 2021. Could you please let me know if there is anything I might do in a wrong way? Thank you. Best regards, Hana |
 download failure.png / V - Attached On 2021-03-06 17:29:58 UTC - Size: 3.59 KB - 180 views |
| [2021-03-06 17:44:48] |
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Update Sierra Chart to the latest version: Software Download: Fast Update Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-06 18:27:01] |
| User740709 - Posts: 153 |
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That works :). After downloading the current release, the study Large Volume Trade Indicator does not seem to work. I tried to change the settings but nothing changed, it does not appear on the chart. I am sorry to bother with such small things so thank you, I will wait till you have time to fix it. Thank you. Regards, H. |
| [2021-03-06 18:34:27] |
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We do not observe any problem with the Large Volume Trade Indicator. It does work properly. Set Sierra Chart to a Tick by Tick Data Configuration. Follow the instructions here to do this: Tick by Tick Data Configuration Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-07 15:41:01] |
| User740709 - Posts: 153 |
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Thank you. It is set as such. However, I apologize for not giving a precise description. It happens after the download of current version AND roll over of the Eurex Bund futures contract from H21 to M21. Then the study stops drawing the large volume indicators. Thank you. H. |
| [2021-03-08 15:53:44] |
| John - SC Support - Posts: 38116 |
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We are certainly not seeing any issue with this. Please give us a screenshot of what you are seeing, and also let us know what your Large Volume Trade Indicator settings are for the Volume Threshold and Draw Mode. You can get a screenshot and attach it using these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#PostingAnImage For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-08 17:27:27] |
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This is an example of what we see: http://www.sierrachart.com/image.php?Image=1615224440571.png Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-08 18:31:43] |
| User740709 - Posts: 153 |
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You must be right, I am not sure why the indicator did not appear, probably a glitch during the weekend. Sorry for taking up your time. Thanks a lot. Hana |
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