Support Board
Date/Time: Mon, 24 Feb 2025 09:28:05 +0000
Real Time Data Not Working
View Count: 451
| [2021-03-05 00:57:59] |
| Lewis19 - Posts: 1 |
|
Hello, I paid and activated Package 11 with Denali, as well as the CME data. I also signed all the required documents, but I am still getting delayed data when I login to Sierra. Can you help me fix this, or tell me if there's anything I am missing? Thanks Date Time Of Last Edit: 2021-03-05 00:58:14
|
| [2021-03-05 02:45:07] |
| |
|
Everything looks correct with your account in regards to real time CME data. Make sure this setting is enabled: Data/Trade Service Settings: Allow Support for Sierra Chart Data Feeds (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Other Settings) If you still need help : Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: