Support Board
Date/Time: Mon, 24 Feb 2025 07:13:20 +0000
Trying to connect to new instance
View Count: 405
| [2021-03-03 21:12:09] |
| gmorgan111 - Posts: 121 |
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I am in the process of setting up sierra charts on another computer. I have downloaded the program and downloaded the Data files from the first instance I have been using for years. When I start Sierra Charts It will not connect. I get a connection error message CQG WebAPI Logon unsuccessful. I entered CQG WebAPI trading in the Current Selected Service and username and password although I do not remember the password and may have the wrong one so if that is the problem i need to find out how to change my password. I would appreciate your help Thanks |
| [2021-03-03 22:27:04] |
| John - SC Support - Posts: 38116 |
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Definitely the message is stating that either the Username or Password for CQG is incorrect. You would need to talk to your broker about resetting the CQG password.
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