Support Board
Date/Time: Mon, 24 Feb 2025 06:27:16 +0000
I have subscribe EUREX, but can't' get data
View Count: 623
| [2021-03-03 06:37:40] |
| User475690 - Posts: 34 |
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Hi, why I can't get EUREX data now, I can yesterday.
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| [2021-03-03 07:12:53] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-03 07:25:14] |
| User475690 - Posts: 34 |
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SC Data - All Services | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2021-03-03 02:24:27.474 SC Data - All Services | Waiting for socket receive thread to end | 2021-03-03 02:24:27.474 DTC Client socket (3) | CloseSocket call. | 2021-03-03 02:24:27.475 DTC Client socket (3) | 0 bytes remaining in receive buffer when socket closed. | 2021-03-03 02:24:27.475 SC Data - All Services | Disconnected from the server. | 2021-03-03 02:24:27.475 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2021-03-03 02:24:27.475 DTC Client socket (3) | Shutdown started. Waiting for graceful close. | 2021-03-03 02:24:27.476 DTC Client socket (3) | Socket gracefully closed by remote side. | 2021-03-03 02:24:27.686 DTC Client socket (3) | Closed. | 2021-03-03 02:24:27.686 SC Data - All Services | Connecting to the server ds12.sierracharts.com. Port 10048 | 2021-03-03 02:24:29.478 DTC Client socket (3) | Creating socket. | 2021-03-03 02:24:29.478 DTC Client socket (3) | New receive buffer size: 5242880 | 2021-03-03 02:24:29.479 DTC Client socket (3) | Connecting to IP: 204.15.197.14. | 2021-03-03 02:24:29.479 SC Data - All Services | Network connection to server complete. | 2021-03-03 02:24:29.687 SC Data - All Services | Starting socket receive thread. | 2021-03-03 02:24:29.687 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-03-03 02:24:29.687 SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-03-03 02:24:29.911 SC Data - All Services | Sending logon request message. | 2021-03-03 02:24:29.911 SC Data - All Services | Received logon response. | 2021-03-03 02:24:30.142 SC Data - All Services | Server Name: SC Real-Time Server. | 2021-03-03 02:24:30.142 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-03-03 02:24:30.142 SC Data - All Services | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2021-03-03 02:24:30.142 SC Data - All Services | Waiting for socket receive thread to end | 2021-03-03 02:24:30.142 DTC Client socket (3) | CloseSocket call. | 2021-03-03 02:24:30.143 DTC Client socket (3) | 0 bytes remaining in receive buffer when socket closed. | 2021-03-03 02:24:30.143 SC Data - All Services | Disconnected from the server. | 2021-03-03 02:24:30.143 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2021-03-03 02:24:30.143 DTC Client socket (3) | Shutdown started. Waiting for graceful close. | 2021-03-03 02:24:30.143 DTC Client socket (3) | Socket gracefully closed by remote side. | 2021-03-03 02:24:30.351 DTC Client socket (3) | Closed. | 2021-03-03 02:24:30.351 Date Time Of Last Edit: 2021-03-03 07:51:16
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| [2021-03-03 07:41:33] |
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You need to restart Sierra Chart. And on the login window enable Force Login. The problem is Sierra Chart received an incorrect Server address when you started Sierra Chart. We know why this happened and we will resolve that later today. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-03-03 07:45:49
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