Support Board
Date/Time: Mon, 24 Feb 2025 06:16:54 +0000
Live trading
View Count: 498
| [2021-03-02 23:38:02] |
| User246799 - Posts: 13 |
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Hello, I have the service package 11 (Advanced + Denali) and it works well in simulation. I have tried to go live trading but it didn't work. I have changed the selected service (in data/trade service settings window) from "SC data - All services" to "SC Futures Order Routing / Data". I have selected the servers and pressed "Ok". I was connected as I could see the big green rectangle in the top left corner of the Sierra Chart window but the charts didn't load. I have a funded tradind account, my broker is Stage 5 and my clearing firm is Dorman. Any issue with something ? Is there something I have to do to go live trading ? Thank you. Jerome |
| [2021-03-03 14:36:34] |
| John - SC Support - Posts: 38116 |
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First, when you change services, you need to make sure that you have updated the symbols. You should have received a notification at the time of the service change. If you did not update the symbols then, then select Edit >> Translate Symbols to New Service in order to get the proper symbols for the current service setting. Refer to the following: Edit Menu: Edit >> Translate Symbols To Current Service Next, make sure you are not in simulation mode. Refer to the following: Overview of Trading: Difference between Simulated and Non-Simulated Trading Modes Finally, if all of the above is set, then when you place a trade and if it does not work, then go to your Trade Service Log (Trade >> Trade Service Log) and see what the message states as to why there is a problem. You can post it here for us to analyze if you need. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-03-06 06:37:58
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