Support Board
Date/Time: Mon, 24 Feb 2025 12:10:16 +0000
Market Profile Blocks
View Count: 772
| [2021-03-02 23:33:43] |
| User797992 - Posts: 18 |
|
Hi, until about 3 days ago I was having no problems, then my Market profile screen went blank. Drawings are still there but no market data - historical or live ? I notice the time stamp on the bottom axis is also now blank. Please advise. Many thanks |
| [2021-03-03 14:31:13] |
| John - SC Support - Posts: 38116 |
|
The first thing to do is to remove the TPO profile study and make sure the underlying data is still there. Also make sure that you are using an Intraday chart (not daily or higher timeframe). --------------------- Separately, we see that you have activated the Denali Exchange Data Feed, but you have not activated any exchanges. Therefore, you are not setup to receive any Real-Time data. If you are wanting Real-Time data, then you would need to finish the setup for the Denali Exchange Data Feed. You will find the instructions on this page: Denali Exchange Data Feed For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-04 12:24:37] |
| User797992 - Posts: 18 |
|
Hello, yes there is a price line there when I take off the TPO study and it is set to intraday. I notice there are no time indications on the bottom of the chart. It is completely blank ? Thanks |
| [2021-03-04 16:15:43] |
| John - SC Support - Posts: 38116 |
|
Just a single bar is showing? Can you attach a screenshot of what you are seeing? You can add a screenshot by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#PostingAnImage For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-04 18:23:34] |
| User797992 - Posts: 18 |
|
http://www.sierrachart.com/image.php?Image=1614882102975.png and without the TPO I have http://www.sierrachart.com/image.php?Image=1614882192769.png Thanks |
| [2021-03-04 18:45:21] |
| John - SC Support - Posts: 38116 |
|
Please attach a chartbook containing the TPO chart in it to this thread. You can do this following these instructions: Support Board Posting Information: Providing Chartbook with Only a Single Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-04 19:43:37] |
| User797992 - Posts: 18 |
|
As requested. Thanks http://www.sierrachart.com/image.php?Image=1614886981938.png |
| [2021-03-04 20:02:46] |
| John - SC Support - Posts: 38116 |
|
That is the image. We need the actual chartbook following these instructions: Support Board Posting Information: Providing Chartbook with Only a Single Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-04 22:04:10] |
| User797992 - Posts: 18 |
|
Hopefully this works. I have followed the instructions & it keeps telling me not to upload files on this interface....
Date Time Of Last Edit: 2021-03-09 13:27:45
|
 Chartbook3.Cht - Attached On 2021-03-04 22:01:21 UTC - Size: 7.39 KB - 197 views |
| [2021-03-04 22:40:46] |
| John - SC Support - Posts: 38116 |
|
The file is attached, but it is not what we need. We need a Chartbook that has the chart in it that has the TPO study on it. We want to see what your settings look like for the TPO study. Please attach a chartbook again that has the chart in it that has the TPO study on it. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-05 09:47:24] |
| User797992 - Posts: 18 |
|
http://www.sierrachart.com/image.php?Image=1614882102975.png Hi This is the chart with the TPO study. Its totally blank. Thanks |
| [2021-03-05 15:26:44] |
| John - SC Support - Posts: 38116 |
|
Sorry, again, the chartbook is not attached, just the image. We need the chartbook with the TPO chart in it.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-08 20:39:44] |
| User797992 - Posts: 18 |
|
As requested (I hope)!
|
Private File |
| [2021-03-08 22:45:55] |
| John - SC Support - Posts: 38116 |
|
We received the chartbook, but this does not contain the TPO Study on the chart. We need to see the chart with the TPO Study on it.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-09 08:19:20] |
| User797992 - Posts: 18 |
|
Hi, here with the study. Thanks
|
Attachment Deleted. Chartbook3.Cht - Attached On 2021-03-09 08:19:09 UTC - Size: 7.95 KB - 204 views |
| [2021-03-09 13:27:05] |
| |
|
The solution is you need to change to Service Package 11 that includes the TPO Profile Chart study. Instructions: To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link. Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-09 23:33:46] |
| User797992 - Posts: 18 |
|
please ignore my last request. Rescaling the chart the blocks were there. Thank you so much for your help and patience.
|
To post a message in this thread, you need to log in with your Sierra Chart account: