Support Board
Date/Time: Mon, 24 Feb 2025 12:29:01 +0000
Faulty billing - charges incorrect
View Count: 636
| [2021-03-01 13:20:41] |
| like2trade - Posts: 117 |
|
I usually pay: Service package 3 - Standard = $26 Denali datafeed = $20 Full CME Group (CME, CBOT, COMEX, NYMEX) for nonprofessional Trading accounts = $3.25 Total = $49.25 I changed my services to: Service package 10 - Standard + Denali = $36 Full CME Group (CME, CBOT, COMEX, NYMEX) for nonprofessional Trading accounts = $3.25 Total = $39.25 I have paid this morning by credit card: 1st payment $36 2nd payment $23 Total account balance should be $59 Based on my current service activations I should have a credit balance of $19.75. Instead it is telling me I have to make another payment of $36. I am also getting the following message on my "Activate Services" page: "The Denali Exchange Data Feed has been canceled on your account due to Insufficient balance to activate service. Current balance for account is 0.25 USD. Make Payment For 19.75 USD" Please correct this. Thank you. |
| [2021-03-01 14:55:24] |
| maxpi - Posts: 181 |
|
I got the "denali is cancelled" message yesterday evening, made a payment, I'm getting delayed data today. Paypal shows that I made the payment.
|
| [2021-03-01 22:00:49] |
| |
|
Regarding post #2 you need to activate exchanges here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Regarding post #1 we will get to this when we can. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-01 22:11:38] |
| like2trade - Posts: 117 |
|
My issue in post #1 has been resolved by Sierra Chart after I opened a ticket. Thank you. |
| [2021-03-09 03:23:36] |
| |
|
Regarding post #1, we have reviewed this and made a correction to a credit that was not properly applied to the account.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-09 04:15:21] |
| like2trade - Posts: 117 |
|
Regarding post #1, we have reviewed this and made a correction to a credit that was not properly applied to the account. Thank you! |
To post a message in this thread, you need to log in with your Sierra Chart account: