Support Board
Date/Time: Mon, 24 Feb 2025 04:10:20 +0000
Log in problem
View Count: 589
| [2021-02-26 14:08:14] |
| Jacob J Stabl - Posts: 9 |
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This morning when I try to log into Sierra Charts I get the following message: You need to update/change the email address field on the login window to your own email address. I don't know where to go to do this. I've tried logging in in "Safe Mode" and "Force Login" but I keep getting the message. |
| [2021-02-26 14:34:09] |
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The email address box is right on the Login window. Just enter it there. It is on the right side of the login window. If you do not see it let us know. But it is titled "Email address". Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-02-26 14:34:21
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| [2021-02-26 14:34:10] |
| John - SC Support - Posts: 38116 |
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In order to update your email you would do this on this page: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo The reason for that message is simply that we are cleaning up our database and there are many users that have a generic email address, which makes it impossible for them to reset their password, or for us to contact if necessary. Therefore, we are asking for everyone to update to a proper email address. It looks like you have already updated your email, so if you get the message again, you can ignore it. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-26 14:48:04] |
| Jacob J Stabl - Posts: 9 |
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Thanks, I just tried logging in again and I still get the message. If I click "ok" the message goes away but the login still doesn't go forward.
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| [2021-02-26 15:08:47] |
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We want to call you to help with this. Make sure your current telephone number is set here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Let us know when that is done. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-26 15:24:57] |
| Jacob J Stabl - Posts: 9 |
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Problem solved, thanks!
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