Support Board
Date/Time: Mon, 24 Feb 2025 04:05:38 +0000
Order rejected
View Count: 510
| [2021-02-25 18:18:24] |
| User420644 - Posts: 1 |
|
Hi, I tried to place my first live order, but the Trade Service Log window pops up and reads: SC Futures Order Routing/Data order update (Order reject). Info: TT order update (Rejected). Text: Account AC***** not found. Internal Order ID: 916. Service Order ID: 5266540. Symbol: MNQH21_FUT_CME. Account: AC***** | 2021-02-25 09:56:25.759 * I am receiving data properly, but the trade is not going through. Recently, AMP Futures changed my trade routing to CQG because TT was having problems. (Data will continue to come from Denali.) Thank you, Alan |
| [2021-02-25 18:53:16] |
| John - SC Support - Posts: 38116 |
|
That order was placed to TT, not to CQG. It looks like you have two different computers from which you run Sierra Chart. You need to make sure that both of them are set to use CQG.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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