Support Board
Date/Time: Mon, 24 Feb 2025 10:14:13 +0000
CBOT Delayed
View Count: 602
| [2021-02-25 15:21:12] |
| User417135 - Posts: 2 |
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Dear support, I have purchased CBOT exchange over Denali. My datafeed is still delayed. I'm looking at ZBH21. Thanks for your help |
| [2021-02-25 16:06:32] |
| John - SC Support - Posts: 38116 |
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You have signed up for the Non-Professional CME exchanges, which means that you need to connect to your live, funded futures trading account at the beginning of each month to qualify for the lower-priced exchange fees. You have not connected to your trading account yet this month. Refer to the following: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-25 23:01:53] |
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Also make sure you are using the correct symbols. Refer to this Edit menu command: Edit Menu: Edit >> Translate Symbols To Current Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-02-25 23:02:03
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| [2021-03-08 12:07:30] |
| User417135 - Posts: 2 |
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I have only the "SC Data - All Services". How do I connect to my live funded trading account ? (I'm with AMP Futures) Thanks |
| [2021-03-08 16:41:29] |
| John - SC Support - Posts: 38116 |
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AMP should have set you up with CQG for your Order Routing. Verify that this is the case and that you have the credentials to connect to CQG. If that is the case, then follow the Setup instructions at the following link to connect your Sierra Chart software to your CQG account: CQG Trading Platform Service: Setup Instructions If you do not have the CQG information, then you will need to talk to AMP about that. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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