Support Board
Date/Time: Mon, 24 Feb 2025 04:25:49 +0000
Trade Activity Log - Missing Data
View Count: 686
| [2021-02-24 17:50:14] |
| User289604 - Posts: 6 |
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Hi Support Team, I'm trading in Simulation Mode, in conjunction with Chart Replay however am mot seeing all of my data in the Trade Activity Log.. I've seen a number of historic posts on this topic, and have ensured that all filters at the top of the TAL are correct ("All Activity", "Sim All Symbols", appropriate date range, etc) however I have no data coming through in the following tabs: Statistics, Trades, Period Stats, AccStats ? Under Chart Stats and with the same filtering criteria I can see my Closed P&L figure I've also updated to the latest version of SC today Any help would be greatly appreciated SJ |
| [2021-02-25 14:17:40] |
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Provide a screenshot of the top of the Trade Activity Log. This must be a settings issue. Instructions to attach a screenshot https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-25 15:49:25] |
| User289604 - Posts: 6 |
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Hi, I've added screenshot as an attachment as the screenshot/image instructions don't seem to apply to the Trade Activity Log (no edit, screen images option) The file contains screengrabs for all sections of the TAL Many thanks SJ |
Private File Attachment Deleted. |
| [2021-02-25 16:57:46] |
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At the top of the trade activity log we want you to select the specific symbol from the list of symbols, and select "Sim1" and press the Apply button.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-25 17:25:40] |
| User289604 - Posts: 6 |
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Hi - still no data returned Screenshot attached Thanks! SJ |
Private File |
| [2021-02-25 18:03:09] |
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We really need to do a remote assistance session to look into this. Not sure we can get to this today though. Most likely tomorrow.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-26 14:20:51] |
| User289604 - Posts: 6 |
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Ok - I'll be online from now until 5pm UK time (12pm Eastern Time) If not I can do Monday Many thanks SJ |
| [2021-02-26 14:35:11] |
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We will call before then.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-26 16:42:32] |
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User called. They just needed to use an earlier From date since they were entering orders during a replay at a much earlier date according to the charts Date-Time. Documentation has been updated in this regard. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-02-26 16:53:09
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