Support Board
Date/Time: Sun, 23 Feb 2025 19:06:25 +0000
FDXM - mini DAX intra day data not downloading
View Count: 534
| [2021-02-16 09:49:55] |
| vish100 - Posts: 111 |
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Hi, I am getting an error as below for mini DAX futures intraday charts. Data is downloading until 28th Jan 2021 "Download Failed Error downloading historical intraday data for FDXMH21_FUT_Eurex.. Historical data logon error: Data files folder not set for service code: eurex | username: xxx" File attached. I have both SC exchange data feed and Denali enabled. It was working fine 2 months ago. I took a break from trading and when I returned I am getting this error. I am also using SC futures order routing service and AMP is the broker Please can you help Thx Date Time Of Last Edit: 2021-02-16 09:50:37
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 SC DAX error.jpg / V - Attached On 2021-02-16 09:49:18 UTC - Size: 85.95 KB - 202 views |
| [2021-02-16 10:05:16] |
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You need to update to version 2230: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-16 11:03:46] |
| vish100 - Posts: 111 |
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I have updated but now I am getting 15 min delayed feed only. Could you help a bit further? thx |
| [2021-02-16 11:06:37] |
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Yes that does make sense. If you require real-time data you need to activate the EUREX exchange here: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#DenaliEUREX There is no cost for it for this month. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-02-16 11:07:26
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| [2021-02-16 11:23:16] |
| vish100 - Posts: 111 |
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Thanks its working now! However I guess I activated too many feeds which I may not need. I activated Denali, SC Exchange Data feed and DenaliEUREX. Can I cancel SC Exchange data feed - or do I need it for mini DAX? thanks |
| [2021-02-16 11:31:54] |
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Can I cancel SC Exchange data feed We did this for you and have now issued you a refund for that.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-02-16 11:33:34
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