Support Board
Date/Time: Sun, 23 Feb 2025 14:40:39 +0000
Data feed freezes
View Count: 508
| [2021-02-15 15:48:56] |
| User199823 - Posts: 6 |
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Hello. I have CQG for my data feed. It continuously freezes, particularly on low volume days. For example right now the time on one chart is completely frozen. Yet- I can watch the bid and ask at the top change. This is at the moment with NQ, but also happens frequently with GC. I am running the current version of Sierra -2230. Also, my CPU load is at 4% If I close the chartbook and reopen it will unfreeze, BUT it will still only update every 4-10 seconds as seen by my countdown timer. Thanks. Date Time Of Last Edit: 2021-02-15 15:54:19
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| [2021-02-15 16:44:53] |
| John - SC Support - Posts: 38116 |
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Your Sierra Chart account which you have logged into this Support Board with is expired. So we know what Sierra Chart account you are using, go to Help >> Support Board from within the Sierra Chart desktop program and then post in this thread telling us this is done.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-15 17:07:10] |
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Refer to help topic 3: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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