Support Board
Date/Time: Mon, 25 Nov 2024 19:50:35 +0000
Перестала подключаться Сиерра Чартс
View Count: 1317
| [2014-02-25 12:08:22] |
| User51982 - Posts: 2 |
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Здравствуйте ! Не могу подключиться к фиду CTS T4 , вот что выдаёт платформа Software version: 1077 | 2014-02-25 15:51:53 Usage end date: 2014-06-11 | 2014-02-25 15:51:53 Enabled for: Sierra Chart Historical Data Service. | 2014-02-25 15:51:53 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-02-25 15:51:53 Active service: CTS T4 | 2014-02-25 15:51:53 Time Zone: +04:00:00 (GST+04) | 2014-02-25 15:51:53 2014-02-25 15:51:53 Local computer clock time | 2014-02-25 15:51:53 2014-02-25 11:51:53 GMT time | 2014-02-25 15:51:53 2014-02-25 15:51:53 Time zone adjusted time | 2014-02-25 15:51:53 Time difference to server time: 0 seconds. | 2014-02-25 15:51:53 Program path: C:\SierraChart\ | 2014-02-25 15:51:53 Data Files path: C:\SierraChart\Data\ | 2014-02-25 15:51:53 OS Version Number: 6.1 | 2014-02-25 15:51:53 Checking for new symbol settings for cts | 2014-02-25 15:51:53 CTS FIX - Connecting to CTS Live server fix.t4login.com:10443 | 2014-02-25 15:51:58 CTS FIX - Firm: Dorman | 2014-02-25 15:51:58 Resolved address fix.t4login.com to IP 208.116.215.102 | 2014-02-25 15:51:58 The network socket is connected. | 2014-02-25 15:51:58 The socket starting SSL connection. | 2014-02-25 15:51:58 SSL socket is now connected. | 2014-02-25 15:51:59 CTS FIX: Sending the Logon message. | 2014-02-25 15:51:59 CTS FIX: Received a Logout message. Text = User does not have permission to access this application | 2014-02-25 15:51:59 CTS FIX: Contact your clearing firm and have them add the Sierra Chart application to your CTS T4 username. | 2014-02-25 15:51:59 CTS FIX: Sending a Logout message. Text = Received Logout message. | 2014-02-25 15:51:59 The SSL socket was shut down successfully. | 2014-02-25 15:51:59 CTS FIX: Logged out and disconnected. | 2014-02-25 15:51:59 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-02-25 15:51:59 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-02-25 15:51:59 CTS FIX: Disconnected. | 2014-02-25 15:51:59 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-02-25 15:51:59 Возможно из-за того что стояла галка для использования демо счёта , сейчас стоит реал , версия 1077 Подскажите что нужно сделать , т.к. не могу подключиться для торговли и ответте пожалуйста на русском языке С уважением Toyohara |
| [2014-02-25 15:41:34] |
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Вам нужно обратиться к вашего брокера и сказать им, вы получаете следующее сообщение об ошибке с вашего торгового счета: CTS FIX: Received a Logout message. Text = User does not have permission to access this application. CTS FIX: Contact your clearing firm and have them add the Sierra Chart application to your CTS T4 username. Sierra Chart Support |
| [2014-02-25 16:45:15] |
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You should also update Sierra Chart by selecting Help >> Download Current Version.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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