Support Board
Date/Time: Mon, 25 Nov 2024 19:46:10 +0000
want to purchase/enable sierra market data
View Count: 1215
| [2014-02-25 01:11:18] |
| User17402 - Posts: 5 |
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I added $35 for the sierra market data, but I can't seem to get it enabled. is there anything else I have to do? thank you. rknapik |
| [2014-02-25 01:17:09] |
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This is because you have a Sierra Chart account which was provided by a broker affiliate. You need to have your own direct account for this: http://www.sierrachart.com/index.php?l=doc/doc_DirectAccount.html We can transfer the 35 USD over once you have set up your own account. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-02-25 01:39:51] |
| lotus123 - Posts: 23 |
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I have an old account number. can I use that? do I just purchase a month of sierra chart package 1?
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| [2014-02-25 01:44:29] |
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Yes. You can use that one. That account is what you will use as your Sierra Chart account that to use to log into Sierra Chart with. You can use any Sierra Chart package that you want. If you purchase one month, that will give you one month of usage time and to continue after that, you need to purchase additional usage time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-02-25 01:51:20] |
| lotus123 - Posts: 23 |
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then will you transfer the $35 over to my direct account?
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| [2014-02-25 01:53:18] |
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Yes. Just let us know when you want us to do that.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-02-25 02:00:36] |
| lotus123 - Posts: 23 |
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I already made the purchase for the direct account. you can transfer now.
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| [2014-02-25 03:30:11] |
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OK, we will do this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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