Support Board
Date/Time: Mon, 25 Nov 2024 18:42:39 +0000
Program not responding
View Count: 1344
| [2014-02-24 16:14:14] |
| User66024 - Posts: 3 |
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I was working on a chart when it froze. I could not even close it. My computerposted a message that the program was not reponding. I closed down the computer and restarted and reopened SC. which it did normally,and it opened at the last chart I was using. That chart still won't respond to anything and I cannot get out of it. I supect that that particular chart has become corrupted. Is there any way I can remove it from Sierra working files? or do you have any other suggestions. I already tried downloading the previous version of the program but still cannot get out of the last chart that froze and none of tre menu commands respond. Thanks for your help. Graeme |
| [2014-02-24 16:38:25] |
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First, you should not have to restart your computer in such a case. Refer to help topic 17 here: http://www.sierrachart.com/index.php?l=doc/helpdetails17.html We assume this chart is part of a Chartbook which is automatically opening, so instead of using that Chartbook create a new Chartbook. You need to prevent this Chartbook from automatically opening. The instructions for this are explained in help topic 30.16: https://www.sierrachart.com/index.php?l=doc/helpdetails30.html#h30.16 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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