Support Board
Date/Time: Sat, 22 Feb 2025 18:27:12 +0000
Missing data need some help
View Count: 805
| [2021-01-30 16:43:28] |
| User990231 - Posts: 2 |
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I have not traded for 6 months when I opened charts I was missing from June to December 2020. I went through all the support logs with how to delete and reload data but never worked, now I have managed to delete everything up to the last day 2 weeks. How do I get passed data back. I have already tried everything that has been listed to correct the problem but nothing has corrected the issue. I have uploaded the newest version of Sierra so any help at this point would be greatly appreciated.
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| [2021-01-30 18:37:23] |
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Your Sierra Chart account which you have logged into this Support Board with is expired. So we know what Sierra Chart account you are using, go to Help >> Support Board from within the Sierra Chart desktop program and then post in this thread telling us this is done.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-01-30 19:24:38] |
| User620383 - Posts: 7 |
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this one is from the platform which i guess will give you what you need.
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| [2021-02-01 12:49:58] |
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Thank you. We see you are using CQG and there is limited historical data now. See details below. You will need to use the Denali Exchange Data Feed, and we have new packages which include that, and there will be reduced prices in about a week or so for those. So in your case you would want to use the new Package 11 (Advanced with Denali Data Feed) and then you would want to pay the exchange fees through the Denali data feed rather than through CQG. We are no longer as of December 28, 2020 providing the Sierra Chart provided historical data service for CQG or Interactive Brokers users. For more information, refer to this Support Board thread:
Jan 1, 2021 Changes to Historical Data: Interactive Brokers, CQG Also refer to this post for steps that you need to do now: Jan 1, 2021 Changes to Historical Data: Interactive Brokers, CQG | Post: 245144 The solution to this problem is to use the Denali Exchange Data Feed for CME and EUREX (Upcoming in January 2021) data. Step-by-step instructions are here: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* The first calendar month of this data feed is free. Let us know if you need help with the set up and we will help you through all of the steps. In the case of CQG you will then need to contact your broker and cancel CME and EUREX exchange fees through your CQG account so you do not pay exchange fees twice. You definitively do not have to pay any market data exchange fees through your brokerage account to CQG. This is not required. For other exchanges (ICE, HKFE) you need to use the Sierra Chart Exchange Data Feed: Sierra Chart Exchange Data Feed As an alternative to CQG, we recommend using the Sierra Chart Order Routing Service: Sierra Chart / Trading Technologies Futures Order Routing Service In regards to using CQG provided historical data, we definitely do not recommend using that. It has an additional cost of 25 USD per month. The data delivery is slow and inefficient and causes Sierra Chart to freeze during the processing of it. Only 5 days of tick data is supported from CQG. And only current futures contracts are provided. Whereas with Sierra Chart provided data feeds, you will have access to 10+ years of reliable high-speed delivered tick by tick data. Once again we do not advise using CQG historical data and it will not work well with Sierra Chart. And we also provide no technical help or support for any CQG provided historical data or real-time data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-02-01 12:52:06
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| [2021-02-01 13:07:08] |
| User620383 - Posts: 7 |
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so with the package 5 that i have always used i am not able to get the data for june to december 2020? So it does not give historical data anymore? i have all the data before that and after... Also, with this Denali exchange I will be paying the same a month for charting package and will need to cancel cme echange exchange fees through the broker. Denali says it has historical data as well so why the 6 months of data missing now? Thanks for the help |
| [2021-02-01 13:14:50] |
| User620383 - Posts: 7 |
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I use amp and i see now they have sierra tt-w (fix) SC-Denali exchange data feed $20 +.10 per contract use that one or just disable all exchange fee? Sorry just getting back and did not see that data was not available like i used to use. thanks for the help
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| [2021-02-01 16:07:12] |
| John - SC Support - Posts: 38116 |
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We certainly recommend using the Sierra Chart Order Routing Service with Data, but it is not required. For more information on this service, refer to the following: Sierra Chart / Trading Technologies Futures Order Routing Service If you want to use the Denali Exchange Data Feed and continue to trade with CQG, that is perfectly fine. You would just need to setup the Denali Exchange Data Feed and let your broker know that you no longer require the data from CQG. Refer to the following for information about the Denali Exchange Data Feed, including Setup Instructions: Denali Exchange Data Feed For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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