Support Board
Date/Time: Sat, 22 Feb 2025 17:50:50 +0000
[Locked] - Bitdefender Contacted about False Positive Regarding SierraChartStudies_64.dll
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| [2021-01-30 13:07:50] |
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We have contacted Bitdefender about the False Positive regarding SierraChartStudies_64.dll. More information: Software Download: Antivirus/Anti-malware Software Flagging Sierra Chart Installer or other Files as Unsafe/Infected Solution: Software Download: Solution to Prevent Flagging by Antivirus/Anti-malware Software as Unsafe Wikipedia.org >> Bitdefender >> Criticism Trojan.FakeAlert.5
https://en.wikipedia.org/wiki/Bitdefender#Criticism
On March 20, 2010, computers running Bitdefender under 64-bit versions of Windows were affected by a malfunctioning update which classified every executable program as well as dll files as infected. These files were all marked as 'Trojan.FakeAlert.5' and were moved into quarantine. This action led to software and systems malfunctions that affected users around the world.[23] Bitdefender representatives announced the removal of the faulty update and a workaround for the users affected,[24] except for those using the 2008 version.[25] Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-01-30 14:39:38
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| [2021-01-31 10:15:59] |
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Looks like bit defender removed the false positive but now we see Microsoft is flagging it. The whole thing is just so stupid. The most important thing is that people need to realize, that when you see one of these malware indications for a program which is not something suspicious, Sierra Chart would never contain any malware, then it must be a false positive.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-01-31 10:17:25
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| [2021-01-31 11:49:45] |
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More info: https://www.virustotal.com/gui/file/faee4252ec80639177a2e0b456bf8c37ca074817b0651abd74da10fda54ea4a3/detection Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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