Support Board
Date/Time: Sat, 22 Feb 2025 17:24:49 +0000
Denali data: TPO ES Chart ES Price Axis * 100
View Count: 588
| [2021-01-28 09:58:53] |
| User198125 - Posts: 38 |
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Hello, I changed my data feed to Denali Data and when I changed the Futures Symbol (ESH21_FUT_CME), for every TPO for that symbol, the price axis has been multiplied by 100 ( see image). Does not happen on any other chart or Volume profile chart for symbol. How can I fix this please? http://www.sierrachart.com/image.php?Image=1611827816964.png Date Time Of Last Edit: 2021-01-28 11:38:26
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| [2021-01-29 05:18:54] |
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Follow the instructions here to apply the correct Symbol Settings to the chart: Global Symbol Settings: Update/Apply Symbol Settings to Charts And if you still have an issue, re-download the data in the chart: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-01-29 15:25:58] |
| User198125 - Posts: 38 |
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I went to "Edit >> Delete All Data and Download". Unfortunately it had no effect. All the non TPO charts has the correct price axis values but any chart with TPO still have price * 100. I opened a new Intra day chart and this loaded with correct price values. I added TPO and it was fine. Strange: I changed instruments on the chart where the price axis was showing incorrectly and the new instrument is also showing price * 100. Issue seems to be chart specific. Date Time Of Last Edit: 2021-01-29 16:30:41
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| [2021-01-30 08:50:27] |
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Yes that would be the next step to create a new chart. There must be an incorrect chart setting. Possibly this one: Chart Settings: Do Not Change Symbol Settings for Chart on Symbol Change (Chart >> Chart Settings >> Symbol >> Symbol Settings menu) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-01-30 08:50:45
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| [2021-01-30 09:17:44] |
| User198125 - Posts: 38 |
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That setting helped fix the problem. Thank you for all your help and patients :)
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