Support Board
Date/Time: Mon, 25 Nov 2024 18:47:57 +0000
Chartbooks will not open after update
View Count: 1042
| [2014-02-23 15:51:15] |
| User83762 - Posts: 61 |
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just updated Sierra, needing new market statistic symbols, and now my chartbooks will not open; "unable to read newer chartbook file format". backup chartbooks also fail. Although download link says version 1094, file downloaded starts with 997 and that is version after update. Seems like link is incorrect and led me to old version. Finally updated to version 1094 on previous version page; chartbooks open. Date Time Of Last Edit: 2014-02-23 17:53:07
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| [2014-02-23 21:10:40] |
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Yes. The problem is you are actually going back to an older version. So you need to be on 1094 or higher. Also take note of the following: http://www.sierrachart.com/index.php?l=doc/CTS_T4.php#UsingFIX Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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