Support Board
Date/Time: Sat, 22 Feb 2025 17:33:12 +0000
Getting 10 minutes or so delay quotes. I'm paid up. How do I fix this?
View Count: 648
| [2021-01-25 15:42:02] |
| Profile123 - Posts: 43 |
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Getting 10 minutes or so delay quotes. I'm paid up. How do I fix this? I checked the support board and saw others had the same problem but did not find an answer. Can I please someone to help me with this. Thank you. |
| [2021-01-25 18:06:49] |
| John - SC Support - Posts: 38116 |
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You are not setup to receive Real-Time data from us (Sierra Chart). Are you connecting to another service for data? If so, which one? Otherwise, you would only be able to receive the Delayed Exchange Data for the CME Group, and historical data for all other exchanges. Refer to the information here: Is Historical and Real-time Futures Data Included? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-01-25 22:14:12] |
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I checked the support board and saw others had the same problem but did not find an answer. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-01-25 22:14:21
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| [2021-01-27 16:19:15] |
| Profile123 - Posts: 43 |
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Hi, I went ahead and subscribed to the Real time data from Sierra Charts and I'm not getting real time quotes on Sierra Charts. I have the current version. Is there anything else that needs to be done so I get real time data? Thank you |
| [2021-01-27 16:44:25] |
| John - SC Support - Posts: 38116 |
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You have signed up for the Non-Professional CME exchanges, which means that you need to connect to your live, funded futures trading account at the beginning of each month to qualify for the lower-priced exchange fees. You have not connected to your trading account yet this month. Refer to the following: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a trading account, then we recommend the following solution: http://www.sierrachart.com/index.php?page=doc/EasySolutionToCMEFundedTradingAccountRequirement.php For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-01-27 17:19:37] |
| Profile123 - Posts: 43 |
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Thank you for your response. I appreciate it. I went ahead and tried to connect to Interactive Brokers and I got this message: No connection could be made because the target machine actively refused it failure to connect to the data and trade server. Is there something I'm missing? Or how do I connect? Thank you |
| [2021-01-27 21:08:26] |
| John - SC Support - Posts: 38116 |
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Follow the instructions at the following link to connect to Interactive Brokers: Interactive Brokers Trading Service For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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