Support Board
Date/Time: Sat, 22 Feb 2025 17:44:47 +0000
DOM does not display depty
View Count: 908
| [2021-01-25 03:06:47] |
| ephi144 - Posts: 54 |
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i am using interactive brokers. my dom stopped displaying depth except 2 on each side. would please assist as to how to get it back. |
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| [2021-01-25 05:25:20] |
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We want you to open a new chart for the symbol and see if you see the full market depth data through File >> Open Market Depth Window?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-01-25 08:18:26] |
| ephi144 - Posts: 54 |
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it seems to be appearing every now and then (like flashes) and then disappears. adding a new file (MD_Flash_and_goes_away) showing it flashes..randomly.. also see the market depth and DOM from IB working. Date Time Of Last Edit: 2021-01-25 08:24:52
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 marketdepth_image..PNG / V - Attached On 2021-01-25 08:18:20 UTC - Size: 8.72 KB - 222 views MD_flash_and_goes_away.PNG / V - Attached On 2021-01-25 08:24:06 UTC - Size: 62.58 KB - 218 views |
| [2021-01-25 08:21:44] |
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You will need to update the Symbol Settings. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-01-25 08:21:50
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| [2021-01-25 08:33:08] |
| ephi144 - Posts: 54 |
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yeah done that like 10 times and did it two more times. just now. same results...flashes..then and goes away.
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| [2021-01-25 09:21:15] |
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Update to prerelease 2223 following the instructions here: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-01-27 18:15:36] |
| ephi144 - Posts: 54 |
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I have updated but same issues and now i am getting download failed errors for what used to work just fine. |
| data_download_issues.PNG / V - Attached On 2021-01-27 18:14:59 UTC - Size: 12.76 KB - 208 views |
| [2021-01-28 09:27:20] |
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You need to use the Sierra Chart Exchange Data Feed and the US equities exchange for proper US stock market data when using Interactive Brokers: Sierra Chart Exchange Data Feed We cannot help at all with Interactive Brokers data. We do not provide support for that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-01-28 09:27:41
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