Support Board
Date/Time: Mon, 17 Mar 2025 12:18:04 +0000
[Locked] - Subscription Cancellation
View Count: 1208
| [2021-01-03 12:47:07] |
| User370169 - Posts: 1 |
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Please I'll like to cancel my entire subscription to Sierra Charts and all data services. Please do this immediately. Thank you. |
| [2021-01-03 19:03:24] |
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We did deactivate the Service Package on your account from renewing but it would not have because your Services Balance of 22 USD was not sufficient to pay for it. So at this point, your request is complete. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-01-03 19:03:30
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| [2021-10-08 20:46:41] |
| User484164 - Posts: 4 |
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Please I'll like to cancel my entire subscription to Sierra Charts and all data services. Please do this immediately. Thank you. |
| [2021-10-10 02:57:00] |
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We deactivated the renewal of your account and we will refund the 36 USD on your account.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-13 02:48:48] |
| vytuup123 - Posts: 3 |
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Please I'll like to cancel my entire subscription to Sierra Charts and all data services. Please do this immediately. Thank you. |
| [2022-08-15 13:44:10] |
| John - SC Support - Posts: 38678 |
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vytuup123: There is nothing that needs to be done and there is nothing further you need to do. Since you have $0.00 in your Services Surplus, your account will automatically expire when it comes up for the next renewal on September 13, 2022. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-15 14:12:13] |
| vytuup123 - Posts: 3 |
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cant i refund for service i paid? can you refund for month i just paid?
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| [2022-08-15 14:16:50] |
| Sierra_Chart Engineering - Posts: 18805 |
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Yes we can do that for you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-15 14:19:50] |
| vytuup123 - Posts: 3 |
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Yes, thats what i need, refund money i paid few days ago. Thanks.
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| [2022-08-15 14:22:28] |
| Sierra_Chart Engineering - Posts: 18805 |
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That will be done.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-09-01 20:52:54] |
| Sierra_Chart Engineering - Posts: 18805 |
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Sierra Chart does not need to work with Transact. You can still use Sierra Chart for charting. Your account has already been set for market data fully independent from Transact effective from September 1. Restart Sierra Chart now, and you will be able to connect to the Denali Exchange Data Feed for market data. We made an adjustment now so the version you are running will connect. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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