Support Board
Date/Time: Sun, 02 Feb 2025 13:40:15 +0000
Numbers Bars - 28th Dec
View Count: 574
| [2020-12-28 18:30:08] |
| User41512 - Posts: 58 |
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Hi, I did a delete & download today (28th Dec 2020) & I now have no data showing on my numbers bar chart from 4th Dec through to 18th Dec.(See attached file). After 18th It has come back. This lack of data is affecting other charts as well. Also, if you look at the attachment, it is now showing different character sizes / spacing for different days on the same chart? (for example, the character size/spacing for 23rd/24th November is now different to that of the 21st/22nd Dec? Never had this issue before. I need this to be consistent across all days. Please advise thks |
 ChartbookExample1.cht - Attached On 2020-12-28 18:22:17 UTC - Size: 3.71 KB - 395 views |
| [2020-12-29 02:49:43] |
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We see you are using DTN. For us to best to be able to help you it is recommended to use our own data feeds: Real-Time Exchange Data Feeds Available From Sierra Chart However, the first thing we want you to do with DTN is to follow step 11 here: DTN IQ Feed Data Service: Setup Instructions And then follow the instructions here to download missing data: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Regarding this: Also, if you look at the attachment, it is now showing different character sizes / spacing for different days on the same chart? (for example, the character size/spacing for 23rd/24th November is now different to that of the 21st/22nd Dec? Never had this issue before. I need this to be consistent across all days. Provide an image of the chart or Trade DOM showing this, by following these instructions: https://www.sierrachart.com/index.php?page=doc/PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-12-29 14:09:47
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| [2020-12-29 09:43:16] |
| User41512 - Posts: 58 |
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Per your request please see attached image Thks http://www.sierrachart.com/image.php?Image=1609234645150.png |
| [2020-12-29 14:12:00] |
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This is because the EUREX changed the tick size. It was increased at the date you see the change.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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