Support Board
Date/Time: Thu, 13 Feb 2025 22:24:11 +0000
data is delayed by 5 minutes
View Count: 562
| [2020-12-21 16:19:01] |
| zzwf - Posts: 17 |
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I purchased a data service. But my stock data is delayed by 5 minutes
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| [2020-12-21 17:47:46] |
| John - SC Support - Posts: 37946 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-12-22 00:26:49] |
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How do you come to the conclusion that the data is delayed five minutes?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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