Support Board
Date/Time: Thu, 13 Feb 2025 20:15:56 +0000
Linking account to get real time data
View Count: 664
| [2020-12-15 15:24:24] |
| fish - Posts: 5 |
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Hello: I cannot find on your site how I link my amp account to sierra charts to fulfill the linked account step to get real time data, how do I do this? |
| [2020-12-15 15:50:39] |
| John - SC Support - Posts: 37940 |
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What trading service are you using with AMP?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-12-15 17:00:43] |
| fish - Posts: 5 |
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Ninjatrader for orders sierrachart for charts or trying to use sierra just need to get this done. Thank you |
| [2020-12-15 18:54:09] |
| John - SC Support - Posts: 37940 |
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If you are using CQG as the trading provider with NinjaTrader, then you can connect to that CQG account from within Sierra Chart in order to qualify for the lower-priced Non-Professional Exchange fees. Refer to the information here: Using Sierra Chart with Ninja Trader Brokerage: Overview You had previously specifically mentioned connecting to AMP. If you are referring to our Easy Solution to CME Funded Trading Account Requirement, then the information you are looking for is here: Easy Solution to CME Funded Trading Account Requirement For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-12-15 20:05:13] |
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For the real-time data you will want to use the Denali exchange data feed: Denali Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-12-15 21:01:53] |
| fish - Posts: 5 |
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I am sorry I am confused, I can't set that up until my account is connected? This process and the instructions are very confusing, I am sure not to you who does this everyday but I just do not get the process. I have several trading accounts etc and have never been so confused as to how I go about getting this to work. Thank you |
| [2020-12-16 02:54:13] |
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We actually see that your AMP account is assigned to your Sierra Chart account at this time and you do have the Denali Exchange Data Feed active. So you are all set at this time. The next step is that you need to follow the instructions here beginning at step 9: https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php#SetupInstructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-12-16 20:10:27] |
| fish - Posts: 5 |
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I have data now but it is delayed, what am I missing?
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| [2020-12-16 22:43:34] |
| John - SC Support - Posts: 37940 |
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Everything looks properly setup, so you should have the real-time data. If you still do not have the real time data, then please get us your message log following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog -------------------------------- Separate from the above, we noticed that you have both the Full CME Group with Market Depth and the Full CME Group activated. You do not need to have both of these. Please make sure that you deactivate the one that you do not want to automatically renew next month. You can do that from this page: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-12-17 13:56:10] |
| fish - Posts: 5 |
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Software version: 2207 64-bit | 2020-12-17 03:53:48.587 Primary Thread ID: 14924 | 2020-12-17 03:53:48.587 Usage end date: 2021-03-23 | 2020-12-17 03:53:48.587 Enabled for: Advanced Features 2. | 2020-12-17 03:53:48.587 Enabled for: Sierra Chart Historical Data Service. | 2020-12-17 03:53:48.587 Enabled for: Denali Real-Time Exchange Data Feed. | 2020-12-17 03:53:48.587 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-12-17 03:53:48.587 Enabled for exchange2: CME (Trading Account Required) | 2020-12-17 03:53:48.587 Enabled for exchange2: CBOT (Trading Account Required) | 2020-12-17 03:53:48.587 Enabled for exchange2: COMEX (Trading Account Required) | 2020-12-17 03:53:48.587 Enabled for exchange2: NYMEX (Trading Account Required) | 2020-12-17 03:53:48.587 Allow Support for Sierra Chart Data Feeds is disabled. | 2020-12-17 03:53:48.587 Current selected Data/Trading service: SC Futures Order Routing/Data | 2020-12-17 03:53:48.587 Custom symbol settings values: enabled | 2020-12-17 03:53:48.587 Chart Update Interval: 500 | 2020-12-17 03:53:48.587 Intraday Data Storage Time Unit: 0 | 2020-12-17 03:53:48.587 Time Zone: -10:00:00 (HST-10) | 2020-12-17 03:53:48.587 2020-12-17 13:53:48 Local computer time in UTC | 2020-12-17 03:53:48.587 2020-12-17 03:53:48 Local computer time in SC Time Zone | 2020-12-17 03:53:48.587 2020-12-17 02:09:45 Server time in UTC | 2020-12-17 03:53:48.587 Local computer UTC time and Server UTC time difference: 0 seconds. | 2020-12-17 03:53:48.587 Program path: C:\SierraChart\ | 2020-12-17 03:53:48.587 Data Files path: C:\SierraChart\Data\ | 2020-12-17 03:53:48.587 OS Version Number: 10.0 | 2020-12-17 03:53:48.587 Locale Setting: C | 2020-12-17 03:53:48.587 DLLs: UserContributedStudies_64.dll | 2020-12-17 03:53:48.587 Allowed protected custom studies: | 2020-12-17 03:53:48.587 File >> Disconnect selected. | 2020-12-17 03:54:11.502 SC Futures Order Routing/Data | Waiting for socket receive thread to end | 2020-12-17 03:54:11.502 DTC Client socket (1) | CloseSocket call. | 2020-12-17 03:54:11.503 DTC Client socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2020-12-17 03:54:11.503 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2020-12-17 03:54:11.503 SC DTC Delayed Exchange Data | Waiting for socket receive thread to end | 2020-12-17 03:54:11.505 DTC Client socket (2) | CloseSocket call. | 2020-12-17 03:54:11.506 DTC Client socket (2) | 0 bytes remaining in receive buffer when socket closed. | 2020-12-17 03:54:11.506 SC DTC Delayed Exchange Data | Disconnected from the server. | 2020-12-17 03:54:11.506 SC Futures Order Routing/Data | Disconnected. | 2020-12-17 03:54:11.506 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2020-12-17 03:54:11.506 DTC Client socket (1) | Socket gracefully closed by remote side. | 2020-12-17 03:54:11.612 DTC Client socket (1) | Closed. | 2020-12-17 03:54:11.612 DTC Client socket (2) | Socket gracefully closed by remote side. | 2020-12-17 03:54:11.638 DTC Client socket (2) | Closed. | 2020-12-17 03:54:11.638 SC Futures Order Routing/Data | Connecting to the server futurestrading2.sierracharts.com. Port 11098 | 2020-12-17 03:54:18.049 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2020-12-17 03:54:18.163 DTC Client socket (1) | New receive buffer size: 5242880 | 2020-12-17 03:54:18.163 DTC Client socket (1) | Connecting to IP: 208.185.224.129. | 2020-12-17 03:54:18.163 SC Futures Order Routing/Data | Network connection to server complete. | 2020-12-17 03:54:18.275 SC Futures Order Routing/Data | Starting socket receive thread. | 2020-12-17 03:54:18.275 SC Futures Order Routing/Data | Sending encoding request to server: Binary VLS. Compression: none | 2020-12-17 03:54:18.275 SC Futures Order Routing/Data | Setting DTC encoding to Binary VLS | 2020-12-17 03:54:18.612 SC Futures Order Routing/Data | Sending logon request message. | 2020-12-17 03:54:18.612 SC Futures Order Routing/Data | Received logon response. | 2020-12-17 03:54:18.724 SC Futures Order Routing/Data | Server Name: SC DTC Server. | 2020-12-17 03:54:18.724 SC Futures Order Routing/Data | Server protocol version: 8. Client protocol version: 8 | 2020-12-17 03:54:18.724 SC Futures Order Routing/Data | Successfully connected. Connected to SC DTC Protocol server. Service=trading_technologies.trading|SymbolSettings=trading_technologies_v2.trading. | 2020-12-17 03:54:18.724 SC Futures Order Routing/Data | Trading is supported. | 2020-12-17 03:54:18.724 SC Futures Order Routing/Data | Order cancel and replace is supported. | 2020-12-17 03:54:18.724 SC Futures Order Routing/Data | OCO Orders supported. | 2020-12-17 03:54:18.724 SC Futures Order Routing/Data | Bracket Orders supported. | 2020-12-17 03:54:18.724 SC Futures Order Routing/Data | Connected to server complete. | 2020-12-17 03:54:18.724 Triggering next historical data download in queue. | 2020-12-17 03:54:18.725 Triggering next historical data download in queue. | 2020-12-17 03:54:18.725 Triggering next historical data download in queue. | 2020-12-17 03:54:18.725 Triggering next historical data download in queue. | 2020-12-17 03:54:18.725 Updated verified funded futures trading account ending date to: 2021-01-16 13:54:18 | 2020-12-17 03:54:18.725 Mapping ESH21_FUT_CME to ESH21. Service code: cme | 2020-12-17 03:54:18.884 SC DTC Delayed Exchange Data | Starting real-time market data updates for: ESH21_FUT_CME (ESH21). ID: 1 Service code: cme | 2020-12-17 03:54:18.884 SC DTC Delayed Exchange Data | Connecting to the server ds13.sierracharts.com. Port 10043 | 2020-12-17 03:54:18.884 SC DTC Delayed Exchange Data | Requesting security definition data for: ESH21_FUT_CME (ESH21). ID: 1 | 2020-12-17 03:54:18.884 Added historical Intraday data request for ESH21_FUT_CME to the queue. | 2020-12-17 03:54:18.884 Intraday data recording state for symbol ESH21_FUT_CME is set to download 'Pending'. | 2020-12-17 03:54:18.884 Triggering next historical data download in queue. | 2020-12-17 03:54:18.884 DTC Client socket (2) | Creating socket. | 2020-12-17 03:54:18.885 DTC Client socket (2) | New receive buffer size: 5242880 | 2020-12-17 03:54:18.885 DTC Client socket (2) | Connecting to IP: 64.38.174.178. | 2020-12-17 03:54:18.885 Delaying start of download for ESH21_FUT_CME | 2020-12-17 03:54:18.891 SC DTC Delayed Exchange Data | Network connection to server complete. | 2020-12-17 03:54:18.994 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2020-12-17 03:54:18.994 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS. Compression: standard | 2020-12-17 03:54:18.994 SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2020-12-17 03:54:19.108 SC DTC Delayed Exchange Data | Sending logon request message. | 2020-12-17 03:54:19.108 SC DTC Delayed Exchange Data | Received logon response. | 2020-12-17 03:54:19.933 SC DTC Delayed Exchange Data | Server Name: SC Realtime Server. | 2020-12-17 03:54:19.933 SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2020-12-17 03:54:19.933 SC DTC Delayed Exchange Data | Successfully connected. | 2020-12-17 03:54:19.933 SC DTC Delayed Exchange Data | Trading is not supported. | 2020-12-17 03:54:19.933 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: ESH21_FUT_CME -> ESH21 | 2020-12-17 03:54:19.933 SC DTC Delayed Exchange Data | Received security definition for symbol ESH21_FUT_CME | 2020-12-17 03:54:20.117 HD Request # 2 | Downloading Intraday chart data for ESH21_FUT_CME to the file ESH21_FUT_CME.scid. Service: cme | 2020-12-17 03:54:25.565 HD Request # 2 | Download start date-time: 2020-12-17 03:44:00.000000. File last date-time: 2020-12-17 03:44:00.956001 | 2020-12-17 03:54:25.565 HD Request # 2 | Using server: ds23.sierracharts.com port 10149 | 2020-12-17 03:54:25.565 Socket (3) | Creating socket. | 2020-12-17 03:54:25.566 Socket (3) | New receive buffer size: 5242880 | 2020-12-17 03:54:25.566 Socket (3) | Connecting to IP: 216.1.90.130. | 2020-12-17 03:54:25.566 HD Request # 2 | Setting DTC encoding to Binary VLS | 2020-12-17 03:54:25.795 HD Request # 2 | Sending historical data logon request message. | 2020-12-17 03:54:25.795 HD Request # 2 | Requesting Intraday data. Start date-time: 2020-12-17 03:44:00. Record interval: 0. Symbol: ESH21 | 2020-12-17 03:54:26.361 HD Request # 2 | Decompressing data. | 2020-12-17 03:54:26.481 HD Request # 2 | Receiving Intraday data for ESH21_FUT_CME starting at 2020-12-17 03:44:00.956000 | 2020-12-17 03:54:26.481 Socket (3) | CloseSocket call. | 2020-12-17 03:54:26.588 Socket (3) | 0 bytes remaining in receive buffer when socket closed. | 2020-12-17 03:54:26.588 Historical data download thread signaled to stop. | 2020-12-17 03:54:26.588 Socket (3) | Shutdown started. Waiting for graceful close. | 2020-12-17 03:54:26.588 HD Request # 2 | Timestamp of first Intraday data file record written: 2020-12-17 03:44:07.236000 | 2020-12-17 03:54:26.588 HD Request # 2 | Received 2081 records from 2020-12-17 03:44:00.956000 to 2020-12-17 03:54:24.101000 (10.4 minutes) and wrote 2079 records for ESH21_FUT_CME | 2020-12-17 03:54:26.588 HD Request # 2 | Add time&sales data | Remembered last file record date-time: 2020-12-17 13:54:24.101000 | 2020-12-17 03:54:26.591 HD Request # 2 | Completion time: 1s | 2020-12-17 03:54:26.592 HD Request # 2 | Intraday data download complete for ESH21_FUT_CME. Unique request ID: 2 | 2020-12-17 03:54:26.592 Removing historical data download ID 2. | 2020-12-17 03:54:26.592 Real-time Intraday chart data file updates started for ESH21_FUT_CME | 2020-12-17 03:54:26.592 Intraday chart data file opened for ESH21_FUT_CME | 2020-12-17 03:54:26.592 HD Request # 2 | Enabling Intraday chart updating for symbol. | 2020-12-17 03:54:26.592 Triggering next historical data download in queue. | 2020-12-17 03:54:26.592 Socket (3) | Socket gracefully closed by remote side. | 2020-12-17 03:54:26.701 Socket (3) | Closed. | 2020-12-17 03:54:26.701 Opened cached Intraday file: C:\SierraChart\Data\ESH21_FUT_CME.scid. Thread ID: 10660 | 2020-12-17 03:54:27.375 |
| [2020-12-17 15:48:24] |
| John - SC Support - Posts: 37940 |
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The following line shows the problem: Allow Support for Sierra Chart Data Feeds is disabled. | 2020-12-17 03:53:48.587
You need to enable File >> Data/Trade Service Settings >> Allow Support for Sierra Chart Data Feeds. Refer to the following: Data/Trade Service Settings: Allow Support for Sierra Chart Data Feeds (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Other Settings) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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