Support Board
Date/Time: Thu, 13 Feb 2025 17:10:10 +0000
SC data feed lag/frozen
View Count: 658
| [2020-12-10 12:29:43] |
| UserAR - Posts: 64 |
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For US equities some symbols like AAPL are not downloading data. Chart says 'waiting to download historical data'. This seems to only be affecting sub-instances. On version 2208. Thanks
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| [2020-12-10 15:33:56] |
| John - SC Support - Posts: 37934 |
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Follow these instructions to get us the Message Log from the Sub-Instance. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-12-10 15:46:21] |
| User41727 - Posts: 124 |
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I can confirm that US equity data has been really slow to download all morning, even in the main instance. Daily charts especially are seemingly taking forever. Config is the same as yesterday when this didn't happen. Version: 2207 Date Time Of Last Edit: 2020-12-10 15:46:46
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| [2020-12-10 18:23:45] |
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Refer to: Barchart Data Provider Network Problems and Issues Caused Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-12-10 18:26:11] |
| UserAR - Posts: 64 |
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The issue seems to have resolved itself. I believe it was the barchart data feed/server issue you mentioned.
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| [2020-12-10 18:27:05] |
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It was a Barchart server issue. That is definitive.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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