Support Board
Date/Time: Thu, 13 Feb 2025 16:24:28 +0000
Not loading properly
View Count: 533
| [2020-12-09 15:20:42] |
| User357061 - Posts: 1 |
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Hello, Since yesterday afternoon, Sierra Charts stopped responding and eventually crashed the computer. This morning after a few attempts, it's still not loading properly and locking up a non-responsive state. |
| [2020-12-09 15:40:40] |
| John - SC Support - Posts: 37934 |
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Refer to the information here to start: Sierra Chart Unexpectedly Shutting Down | Memory Errors | Unusual Software Problems | Exception Errors | Freezing of User Interface Also take a look at the following if this is more related to data not coming in: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-12-09 19:33:17] |
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Also refer to: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.16 - What to do if Sierra Chart is in a frozen state for an extended time due to extended high CPU usage caused by an automatically or manually opened Chartbook We recommend not using your existing Chartbook. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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