Support Board
Date/Time: Thu, 13 Feb 2025 15:55:22 +0000
Same IP Address, Different people
View Count: 678
| [2020-12-08 19:51:04] |
| User709476 - Posts: 1 |
|
Hello. I was informed about this software from my younger brother Jay, who had a trial with you. We both live in the same home. I am Julius, I just tried to load up Sierra Charts and it I did the add usage credit, however his trial has expired and I'm not sure if you apply trials by IP. If that is the case, then it is assuming I am also him. When infact we just live at the same house, connected to the same static router. Can this please be addressed? I'm sure it's a common issue, seems unfair especially when I have not ever used Sierra Charts. |
| [2020-12-08 20:00:28] |
| John - SC Support - Posts: 37929 |
|
We have reset your trial. You should be able to use it now.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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