Support Board
Date/Time: Thu, 13 Feb 2025 11:36:05 +0000
Sierra Live data feed not coming in , log posted
View Count: 608
| [2020-11-30 16:46:58] |
| User163054 - Posts: 2 |
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hello i am connected to the The Sierra Chart Real-Time and Historical Exchange Data Feed, set it up this weekend i can see im connected to the feed in the top left corner, it's green but there is no data coming through if I disconnect and reconnect it will shift in price but always a 5-15min delay, no live price action at all. its like its frozen or a snap shot Log below: Software version: 2204 64-bit | 2020-11-30 11:40:24.210 Primary Thread ID: 2568 | 2020-11-30 11:40:24.210 Usage end date: 2021-01-11 | 2020-11-30 11:40:24.210 Enabled for: Advanced Features 2. | 2020-11-30 11:40:24.210 Enabled for: Sierra Chart Historical Data Service. | 2020-11-30 11:40:24.210 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2020-11-30 11:40:24.210 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-11-30 11:40:24.210 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-11-30 11:40:24.210 Current selected Data/Trading service: SC Data - All Services | 2020-11-30 11:40:24.210 Custom symbol settings values: enabled | 2020-11-30 11:40:24.210 Chart Update Interval: 500 | 2020-11-30 11:40:24.210 Intraday Data Storage Time Unit: 0 | 2020-11-30 11:40:24.210 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-11-30 11:40:24.210 2020-11-30 16:40:24 Local computer time in UTC | 2020-11-30 11:40:24.210 2020-11-30 11:40:24 Local computer time in SC Time Zone | 2020-11-30 11:40:24.210 2020-11-30 16:13:26 Server time in UTC | 2020-11-30 11:40:24.210 Local computer UTC time and Server UTC time difference: 0 seconds. | 2020-11-30 11:40:24.210 Program path: C:\SierraChart\ | 2020-11-30 11:40:24.210 Data Files path: C:\SierraChart\Data\ | 2020-11-30 11:40:24.210 OS Version Number: 10.0 | 2020-11-30 11:40:24.211 Locale Setting: C | 2020-11-30 11:40:24.211 DLLs: MyMurrey_64.dll, sst_volume_dots.dll, sst_volume_dots_2151.dll, sst_volume_dots_2151_64.dll, sst_volume_dots_64.dll, UserContributedStudies_64.dll | 2020-11-30 11:40:24.211 Allowed protected custom studies: | 2020-11-30 11:40:24.211 NFLX 60 Min #7 | Reloading chart. | 2020-11-30 11:40:35.643 NFLX 15 Min #14 | Reloading chart. | 2020-11-30 11:40:35.673 NFLX 60 Min #7 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2020-11-30 11:40:35.680 NFLX 15 Min #16 | Reloading chart. | 2020-11-30 11:40:35.809 NFLX 30 Min #1 | Reloading chart. | 2020-11-30 11:40:35.899 NFLX 30 Min #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2020-11-30 11:40:35.957 NFLX 5 Min #21 | Reloading chart. | 2020-11-30 11:40:36.011 NFLX 15 Min #22 | Reloading chart. | 2020-11-30 11:40:36.021 NFLX 5 Min #6 | Reloading chart. | 2020-11-30 11:40:36.038 NFLX 1 Min #5 | Reloading chart. | 2020-11-30 11:40:36.049 NFLX 15 Min #22 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2020-11-30 11:40:36.407 Chart #16 has tagged chart #14 for full recalculation. Chartbook: BigCapVolDots.Cht | 2020-11-30 11:40:36.421 NFLX 5 Min #6 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2020-11-30 11:40:36.619 NFLX 1 Min #5 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2020-11-30 11:40:36.697 NFLX 15 Min #14 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2020-11-30 11:40:37.129 Chart #14 has tagged chart #22 for full recalculation. Chartbook: BigCapVolDots.Cht | 2020-11-30 11:40:37.194 NFLX 15 Min #22 | Performing a full recalculation because it has been tagged. Chartbook: BigCapVolDots.Cht | 2020-11-30 11:40:37.508 |
| [2020-11-30 17:03:42] |
| User163054 - Posts: 2 |
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tried a few different things, closing, restarting etc nothing is working although i am connected to the feed. is this a BarChart thing? a delay in setting up the livefeed? |
| [2020-11-30 18:00:41] |
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You will require the US Equities exchange be activated but before you can do that, you need to go to this section here: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures&UserID=221522#Agreements And then complete this: Market Data Agreement (With US Equities Agreement) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-11-30 18:01:33
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