Support Board
Date/Time: Mon, 24 Feb 2025 03:59:20 +0000
grabbing stops/targets ticks away
View Count: 850
| [2020-11-30 04:34:44] |
| User356762 - Posts: 37 |
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hello, i am doing a trading evaluator through you guys. the past few weeks countless times i have been taken out by my stop or my target (attached orders) while in a trade without price actually coming to the stop or target. this has been happening multiple times a week. for example i will have a stop 6 ticks away and i will get stopped out when price isnt even moving. at first i chalked it up to internet or lag, slippage but this is happening when price is almost at a stand still in globex. is there an explanation for this? |
| [2020-11-30 06:49:39] |
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We tested ESZ20 just now and we do not see any problem like this using the Trading Evaluator service. What symbol do you notice this with? Next time you see this, give us the Internal Order ID of the order. You will find this in the Trade Orders window: Trading Information Windows: Trade Orders Window We will then look at the fill details of the order, and see what the market was actually doing at that time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-30 13:55:27] |
| User356762 - Posts: 37 |
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i have only been trading ESz20. thank you, will do.
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| [2020-12-01 16:08:55] |
| User356762 - Posts: 37 |
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i also have video recording of this. will be the most recent one. it was a long and i was stopped out 3 ticks away from my stop. on the video recording price does not even come close to my stop
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Attachment Deleted.  Screenshot 2020-12-01 090600.png / V - Attached On 2020-12-01 16:07:23 UTC - Size: 37.55 KB - 214 views Screenshot 2020-12-01 090630.png / V - Attached On 2020-12-01 16:07:39 UTC - Size: 29.48 KB - 213 views |
| [2020-12-01 22:49:14] |
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We need the Service Order ID of the order. You can find that in the Trade Orders window. We cannot help without that identifier. Previously we asked for the Internal Order ID but we need the Service Order ID. That is all we need. We simply do not need anything else. Screenshots and videos are not helpful and we did not request those. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-12-01 22:49:38
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| [2020-12-02 02:48:53] |
| User356762 - Posts: 37 |
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im pretty sure it was 618046
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| [2020-12-02 04:22:10] |
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This is a sell market order so it will fill immediately: ActivityType DateTime Symbol OrderActionSource InternalOrderID ServiceOrderID OrderType Quantity BuySell Price Price2 OrderStatus FillPrice FilledQuantity TradeAccount OpenClose ParentInternalOrderID PositionQuantity FillExecutionServiceID HighDuringPosition LowDuringPosition Note AccountBalance ExchangeOrderID ClientOrderID
Fills 2020-12-01 11:01:11.377 [Sim]ESZ20 Trade simulation fill. Bid: 3664.50 Ask: 3664.75 Last: 3664.50 618046 618046 Market 2 Sell Filled 3664.50 2 *** Close 618046.1 3665.50 3664.50 0.00 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-12-02 04:41:34] |
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Just let us know when you have a problem with a stop or limit order and give us to service order ID and we will check.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-12-02 14:35:57] |
| User356762 - Posts: 37 |
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i know, but this is the issue. i didnt sell and my stop wasnt hit, it just randomly takes me out of trades.
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| [2020-12-02 15:07:26] |
| User356762 - Posts: 37 |
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just happened again 619288
Date Time Of Last Edit: 2020-12-02 15:13:42
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Attachment Deleted. Screenshot 2020-12-02 080627.png / V - Attached On 2020-12-02 15:13:35 UTC - Size: 5.73 KB - 207 views |
| [2020-12-02 18:15:24] |
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This is also a market order. So nothing unusual about the fill. So at this point what you need to understand, is what is the origin of that order if you are not directly submitting it. For help with this, refer to: Trade Activity Log Analysis: Determining the Origin of a New/Modified Order Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-12-02 18:15:35
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| [2021-02-24 21:49:32] |
| User356762 - Posts: 37 |
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hello, im having the same issue today, twice. these were both limit orders that took me out. 732906 & 732408. Not sure what the problem could be, the 732906 also shows only one contract when i was trading two. Please advise, Thank You |
| [2021-02-25 19:04:38] |
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Did you refer to the information here for those orders?: Trade Activity Log Analysis: Determining the Origin of a New/Modified Order We need to know what the Order Action Source field is for the first line for one of those orders. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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