Support Board
Date/Time: Thu, 13 Feb 2025 13:16:20 +0000
i am new, need help
View Count: 636
| [2020-11-28 14:53:15] |
| SP_CG - Posts: 16 |
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Hi, How do I pay and activate my sierra chart platforms? I saw lots of prices but what does it mean? I saw that we have to take a data, except I already have a data account under rithmic? Is it obligatory? I'm a little lost, what should I do? |
| [2020-11-29 05:40:36] |
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Follow these instructions to add usage time to your Sierra Chart account:
1. Select "Help >> Add Usage Credit" on the Sierra Chart software menu. You can also go to this page in your browser: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation Login with your Sierra Chart Account Name and Password. 2. Choose the particular Service Package that you want to automatically renew and press the "Update" button. 3. Add sufficient credit to your Services Balance using any of the available payment options: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit For further information, refer to: Sierra Chart Purchase and License Information: Renewing Access It is definitely recommended to use a Sierra Chart provided data feed. What exchanges do you need market data for? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-29 23:05:22] |
| SP_CG - Posts: 16 |
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Hello, i need the sp500 futures (es), nasdaq futures (nq). Mainly CME markets but also possibilities for others (NYMEX, COMEX, CBOT, EUREX). can you guide me? Thanks for help. |
| [2020-11-30 15:15:59] |
| John - SC Support - Posts: 37916 |
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For the CME Group of data you would use the Denali Exchange Data Feed. Refer to the following information, including the Setup Instructions on this page: Denali Exchange Data Feed For EUREX, you would need to use the Sierra Chart Exchange Data Feed (for now - we are working on a new interface that should be ready in a month or so). Refer to the following information, including the Setup Instructions on this page: Sierra Chart Exchange Data Feed Also, refer to the following information regarding using both data feeds: https://www.sierrachart.com/index.php?page=doc/RealTimeDataFeedsAvailableFromSierraChart.php#UsingBothDenaliExchangeDataFeedAndSierraChartExchangeDataFeed For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-30 21:53:31] |
| SP_CG - Posts: 16 |
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Thank you for your help. However I don't understand I have to pay a feed and have a real trading account? or can I just pay for the flow without having opened a real account? I am currently on a real account but on another Rithmic feed. I would need a sierra chart as well as another feed just for the actual data. What should I take as a formula? and price? thank you. |
| [2020-11-30 22:49:22] |
| John - SC Support - Posts: 37916 |
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The CME Group requires that in order to qualify for their lower priced Non-Professional exchange fees, that you have a funded trading account and that you can prove that fact monthly. It is possible to pay for the Professional exchange fees, but the cheapest option is $41.60 USD per month just for the CBOT E-Mini exchange. So the first thing you need to do is determine if you want to pay the Professional fees or figure out a way to get a trading account that we can validate for the CME Group. To help you, we have created a service with AMP to create a trading account with a minimal funding requirement in order to qualify for the CME Group requirement. You will find more information on this here: Easy Solution to CME Funded Trading Account Requirement For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-12-02 20:11:40] |
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If you want to use Rithmic for market data, you need the bridge files here: Rithmic Bridge Files Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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