Support Board
Date/Time: Thu, 13 Feb 2025 12:09:34 +0000
Delayed Data has stopped although my system is up to date with the symbol change.
View Count: 540
| [2020-11-27 19:06:24] |
| User165401 - Posts: 5 |
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Hi, I followed the steps regarding the symbol change and the delayed data feed on my chartbook started back to work this morning. However, it has just stopped in the last 5 mins. Could anyone advise as I've re-done the process at least 10 times and the data is still not coming through. Appreciate any assistance. Thanks.
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| [2020-11-30 05:39:17] |
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Tell us one of the symbols that is not updating. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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