Support Board
Date/Time: Thu, 13 Feb 2025 13:21:11 +0000
LMAX Data Connection for Spot FX
View Count: 818
| [2020-11-24 18:41:04] |
| Mattc55 - Posts: 97 |
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Hello, I recently opened an LMAX spot FX account and got it all linked to Sierra, but have a few questions. - I upgraded as per the requirements, but then lost the ability to split profiles so re-installed the prior version - Please confirm I can run a new instance with spot FX linked to LMAX account and simultaneously run my futures account - when i open a new instance, the data/trade service setting field is grayed out and i cannot select anything other than what is shown. it defaults to DTC- Sub instance [trading] thanks |
| [2020-11-25 00:16:15] |
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- I upgraded as per the requirements, but then lost the ability to split profiles so re-installed the prior version This issue has been resolved. Update instructions:Software Download: Fast Update - Please confirm I can run a new instance with spot FX linked to LMAX account and simultaneously run my futures account
Yes you can but these are the proper instructions to follow for this:- when i open a new instance, the data/trade service setting field is grayed out and i cannot select anything other than what is shown. it defaults to DTC- Sub instance [trading] Using Multiple Data and Trading Services at the Same Time: Step-By-Step Instructions to Install Multiple Copies of Sierra Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-25 00:30:57] |
| Mattc55 - Posts: 97 |
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There is also an issue with connecting to the server. I sit behind a corporate firewall and need to send instructions to my IT group to open the appropriate port. Can you provide something that I can forward along to them? Otherwise, I have installed the copy of SC and transferred all data files, just now having this one last snag, which happens whenever I setup to a new data feed. Assume it's as simple as telling them to allow access to port 11096, correct? Here is the error message. LMAX Live Trading - DTC | Connecting to the server lmaxtrade2.sierracharts.com. Port 11096 | 2020-11-25 13:52:59.173 DTC Client socket (5) | Creating socket. Using TLS 1.2. | 2020-11-25 13:52:59.173 DTC Client socket (5) | New receive buffer size: 5242880 | 2020-11-25 13:52:59.173 DTC Client socket (5) | Connecting to IP: 51.89.152.221. | 2020-11-25 13:52:59.173 LMAX Live Trading - DTC | Network connection to server complete. | 2020-11-25 13:52:59.319 LMAX Live Trading - DTC | Starting socket receive thread. | 2020-11-25 13:52:59.319 LMAX Live Trading - DTC | Sending encoding request to server: Binary VLS. Compression: none | 2020-11-25 13:52:59.319 DTC Client socket (5) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2020-11-25 13:52:59.400 * DTC Client socket (5) | Socket gracefully closed by remote side. | 2020-11-25 13:52:59.400 DTC Client socket (5) | CloseSocket call. | 2020-11-25 13:52:59.400 DTC Client socket (5) | 0 bytes remaining in receive buffer when socket closed. | 2020-11-25 13:52:59.400 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2020-11-25 13:52:59.400 Select 'File >> Disconnect' to prevent further connection attempts. | 2020-11-25 13:52:59.400 DTC Client socket (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2020-11-25 13:52:59.400 DTC Client socket (5) | Closed. | 2020-11-25 13:52:59.400 LMAX Live Trading - DTC | Waiting for socket receive thread to end | 2020-11-25 13:52:59.404 DTC Client socket (0) | CloseSocket call. | 2020-11-25 13:52:59.404 LMAX Live Trading - DTC | Disconnected. | 2020-11-25 13:52:59.404 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-11-25 13:52:59.404 Date Time Of Last Edit: 2020-11-25 14:13:31
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| [2020-11-25 14:40:18] |
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For LMAX these are the ports that are needed for the trading connection: 11095 11096 11097 Also refer to: Data/Trading Service Connection and Symbol Issues: 1.6. Internet Ports and IP Addresses used by Sierra Chart Data Services Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-30 13:20:17] |
| Mattc55 - Posts: 97 |
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I followed the steps and did successfully create a new instance and copied the destination file from the original to new instance, but for some reason, all my settings did not make it over.... tool configs, keyboard shortcuts, and all the little stuff that took me a ton of time to get it the way I like it, did not copy over. Can you tell me what i'm missing? and if there is anything i can do in order to not have to re-create the wheel again.
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| [2020-11-30 17:55:16] |
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Refer to help topic 15: Transferring Sierra Chart Settings and Data From Existing Installation to New Installation: Transferring Sierra Chart Settings and Data From Existing Installation to New Installation You want to make sure to copy the KeyboardShortcuts and Sierra3 files. Make sure to do this when Sierra Chart is not running. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-11-30 17:55:50
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| [2020-11-30 18:17:00] |
| Mattc55 - Posts: 97 |
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ahh, i see... will give it a shot after the close.. thx
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| [2020-12-01 13:47:43] |
| Mattc55 - Posts: 97 |
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While running both of these instances, is it possible to create a keyboard shortcut to minimize/maximize the entire instance so can more effectively toggle between the two?
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| [2020-12-01 19:48:32] |
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No this is not supported.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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