Support Board
Date/Time: Thu, 13 Feb 2025 08:05:46 +0000
Attached orders not working after upgrade
View Count: 476
| [2020-11-24 15:41:55] |
| User640190 - Posts: 3 |
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I upgraded from Package 3 to Package 5 a few days ago and right after the upgrade my attached orders are no longer working. They are getting cancelled immediately after I enter a market order. I closed and opened a new chart from scratch but that did not help. AMP said they would send you my logs for you to look at. Everything worked fine before the package upgrade.
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| [2020-11-24 16:37:13] |
| John - SC Support - Posts: 37916 |
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We do not see any information from AMP on this topic. Please copy and paste the information from your Trade Service Log to this post so we can see what is happening.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-24 17:24:18] |
| User640190 - Posts: 3 |
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Here is my Trade Service Log: TradeActivity files query time: 0.227757 seconds. Entries: 0. Current queries: 2 | 2020-11-24 12:25:56.154 TradeActivity files query time: 0.001647 seconds. Entries: 60. Current queries: 1 | 2020-11-24 12:25:56.156 TradeActivity files query time: 0.001734 seconds. Entries: 0. Current queries: 1 | 2020-11-24 12:26:25.166 TradeActivity files query time: 0.042687 seconds. Entries: 22. Current queries: 1 | 2020-11-24 12:27:08.383 TradeActivity files query time: 0.127659 seconds. Entries: 68. Current queries: 1 | 2020-11-24 14:17:07.942 TradeActivity files query time: 0.002088 seconds. Entries: 68. Current queries: 1 | 2020-11-24 14:17:17.764 TradeActivity files query time: 0.003063 seconds. Entries: 60. Current queries: 1 | 2020-11-24 14:17:21.230 TradeActivity files query time: 0.644074 seconds. Entries: 362. Current queries: 1 | 2020-11-24 14:18:01.212 Flagging to reload Trades list in charts | Symbol: (unset) | TradeAccount: (unset) | 2020-11-24 15:29:34.080 TradeActivity files query time: 0.042950 seconds. Entries: 0. Current queries: 1 | 2020-11-24 15:29:34.201 TradeActivity files query time: 0.002255 seconds. Entries: 0. Current queries: 1 | 2020-11-24 15:29:34.272 Flagging to reload Trades list in charts | Symbol: (unset) | TradeAccount: (unset) | 2020-11-24 15:55:28.590 TradeActivity files query time: 0.070604 seconds. Entries: 24. Current queries: 2 | 2020-11-24 15:55:28.890 TradeActivity files query time: 0.012567 seconds. Entries: 0. Current queries: 1 | 2020-11-24 15:55:28.903 TradeActivity files query time: 0.036573 seconds. Entries: 24. Current queries: 1 | 2020-11-24 17:21:32.047 TradeActivity files query time: 0.018516 seconds. Entries: 2. Current queries: 1 | 2020-11-24 17:21:59.104 TradeActivity files query time: 0.021854 seconds. Entries: 33. Current queries: 1 | 2020-11-24 17:22:50.598 |
| [2020-11-24 18:36:04] |
| John - SC Support - Posts: 37916 |
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It looks like you have not made any trades today. We need to see any messages in the Trade Service Log after the Attached Orders are being cancelled.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-24 20:00:46] |
| User640190 - Posts: 3 |
|
I did one trade today. Do you mean the Trade Activity Log? I sent the Service Log. Here is the Trade Activity log: ActivityType DateTime Symbol OrderActionSource InternalOrderID ServiceOrderID OrderType Quantity BuySell Price Price2 OrderStatus FillPrice FilledQuantity TradeAccount OpenClose ParentInternalOrderID PositionQuantity FillExecutionServiceID HighDuringPosition LowDuringPosition Note AccountBalance ExchangeOrderID ClientOrderID Orders 2020-11-24 00:54:49.784 Disconnected from server Unspecified 134517 0.00 Orders 2020-11-24 12:26:28.728 Connected to server Unspecified 134517 0.00 Orders 2020-11-24 12:26:38.173 Begin of full open orders update from service. TradeAccount: No account specified Unspecified None 0.00 Orders 2020-11-24 12:26:38.174 Flagging orders waiting for service update. TradeAccount: No account specified Unspecified None 0.00 Orders 2020-11-24 12:26:38.175 Requested Open orders from trading service Unspecified None 0.00 Orders 2020-11-24 12:26:38.651 Setting orders waiting for service update, as updated. Account: No account specified Unspecified None 0.00 Orders 2020-11-24 12:26:38.652 End of full open orders update from service. TradeAccount: No account specified Unspecified None 0.00 Orders 2020-11-24 14:12:03.549 F.US.MNQZ20 F.US.MNQZ20 1 Min #7 | User order entry | Last: 11949 | AO=1. Attached Order 128 Stop Buy 11989.00 Pending Child-Client 134517 Close 127 0.00 Orders 2020-11-24 14:12:03.583 F.US.MNQZ20 F.US.MNQZ20 1 Min #7 | User order entry | Last: 11949 | AO=1 127 Market 1 Sell Order Sent 134517 Open 0.00 Orders 2020-11-24 14:12:03.733 F.US.MNQZ20 CQG order update. Status: IN_TRANSIT 127 1846385916 Market 1 Sell Pending Open 134517 Open 0.00 127.78183 Orders 2020-11-24 14:12:03.734 F.US.MNQZ20 CQG order update. Status: ACK_PLACE 127 1846385916 Market 1 Sell Open 134517 Open 0.00 127.78183 Positions 2020-11-24 14:12:03.748 F.US.MNQZ20 Updated Service Position Quantity to -1 Unspecified 134517 0.00 Orders 2020-11-24 14:12:03.749 F.US.MNQZ20 CQG order update. Status: FILL 127 1846385916 Market 1 Sell Filled 11949.00 1 134517 Open 39093498381 0.00 127.78183 Positions 2020-11-24 14:12:03.750 F.US.MNQZ20 Updated Internal Position Quantity to -1. Previous: 0 1 Unspecified 134517 -1 0.00 Fills 2020-11-24 14:12:03.751 F.US.MNQZ20 CQG order update. Status: FILL 127 1846385916 Market 1 Sell Filled 11949.00 1 134517 Open -1 39093498381 0.00 127.78183 Orders 2020-11-24 14:12:03.752 F.US.MNQZ20 Auto-sent child from parent fill 128 Stop 1 Buy 11989.00 Order Sent 134517 Close 127 -1 0.00 Orders 2020-11-24 14:12:03.818 F.US.MNQZ20 CQG order update. Status: IN_TRANSIT 128 1846371849 Stop 1 Buy 11989.00 Pending Open 134517 Close 127 -1 0.00 128.44705 Orders 2020-11-24 14:12:03.819 F.US.MNQZ20 CQG order update. Status: ACK_PLACE 128 1846371849 Stop 1 Buy 11989.00 Open 134517 Close 127 -1 0.00 128.44705 Orders 2020-11-24 14:13:14.219 F.US.MNQZ20 Initiating: F.US.MNQZ20 1 Min #7 | Canceling non-market orders during Flatten 128 1846371849 Stop 1 Buy 11989.00 Open 134517 Close 127 0.00 128.44705 Orders 2020-11-24 14:13:14.220 F.US.MNQZ20 F.US.MNQZ20 1 Min #7 | Canceling non-market orders during Flatten 128 1846371849 Stop 1 Buy 11989.00 Pending Cancel 134517 Close 127 -1 0.00 128.44705 Orders 2020-11-24 14:13:14.221 F.US.MNQZ20 F.US.MNQZ20 1 Min #7 | User order entry. Flatten&Cancel | Last: 11952. Current Position quantity: -1 | AO=0 129 Market 1 Buy Order Sent 134517 Close -1 0.00 Orders 2020-11-24 14:13:14.256 F.US.MNQZ20 CQG order update. Status: ACK_CANCEL 128 1846371849 Stop 1 Buy 11989.00 Canceled 134517 Close 127 -1 0.00 128.44706 Orders 2020-11-24 14:13:14.262 F.US.MNQZ20 CQG order update. Status: IN_TRANSIT 129 1846386044 Market 1 Buy Pending Open 134517 Close -1 0.00 129.68042 Orders 2020-11-24 14:13:14.263 F.US.MNQZ20 CQG order update. Status: ACK_PLACE 129 1846386044 Market 1 Buy Open 134517 Close -1 0.00 129.68042 Positions 2020-11-24 14:13:14.264 F.US.MNQZ20 Updated Service Position Quantity to 0 Unspecified 134517 -1 0.00 Orders 2020-11-24 14:13:14.265 F.US.MNQZ20 CQG order update. Status: FILL 129 1846386044 Market 1 Buy Filled 11952.50 1 134517 Close -1 39093520397 0.00 129.68042 Positions 2020-11-24 14:13:14.266 F.US.MNQZ20 Updated Internal Position Quantity to 0. Previous: -1 1 Unspecified 134517 0.00 Fills 2020-11-24 14:13:14.267 F.US.MNQZ20 CQG order update. Status: FILL 129 1846386044 Market 1 Buy Filled 11952.50 1 134517 Close 39093520397 11952.75 11948.75 0.00 129.68042 Positions 2020-11-24 14:13:22.303 F.US.MNQZ20 Removing Position with quantity of 0 Unspecified 134517 0.00 Orders 2020-11-24 15:29:33.827 Trade Simulation Mode has been enabled. Toggled by user Unspecified None 0.00 Orders 2020-11-24 15:29:34.079 Flagging to reload Trades list in charts Unspecified None 0.00 Orders 2020-11-24 15:55:28.476 Trade Simulation Mode has been disabled. Toggled by user Unspecified None 0.00 Orders 2020-11-24 15:55:28.590 Flagging to reload Trades list in charts Unspecified None 0.00 |
| [2020-11-24 20:21:58] |
| John - SC Support - Posts: 37916 |
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If the Attached Orders were being cancelled for some reason, then that information would be in the Trade Service Log. What we see in your Trade Activity Log is that there was at least a Stop order entered when the parent filled from this line: Orders 2020-11-24 14:12:03.752 F.US.MNQZ20 Auto-sent child from parent fill 128 Stop 1 Buy 11989.00 Order Sent 134517 Close 127 -1 0.00 So we are not seeing anything related to actual rejections of attached orders. What is the reason why you believe these are being rejected? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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