Support Board
Date/Time: Thu, 13 Feb 2025 11:40:46 +0000
Historical data not downloading.
View Count: 1459
| [2020-11-22 05:36:47] |
| User542589 - Posts: 2 |
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I upgraded to version 2170 and SC will not download new any historical data it only displays live data for all symbols/trade services, and shows gaps between previous downloads and the current day. No changes were made to the chart setup and I went through all of the recommended settings and couldn't find a solution in the forums. Message log simply says a historical data download is queued and "Historical Data Download Complete" shows onscreen. |
| [2020-11-22 07:04:50] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-25 20:47:08] |
| User542589 - Posts: 2 |
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Sent message logs for analysis to support. The historical data issue went away then reemerged in a new session. Gathered logs for attempts with two separate data services. Date Time Of Last Edit: 2020-11-25 20:47:24
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| [2020-11-29 20:26:47] |
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HD Request # 25 | Error downloading historical Intraday data for BTC-BSTMP. The network socket has been closed. Retrying download. | 2020-11-25 15:36:02.376
This is the relevant message. In this case refer to: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Error when Downloading Historical Intraday Data from the Sierra Chart Historical Data Server Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-11-29 20:27:55
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