Support Board
Date/Time: Thu, 13 Feb 2025 07:35:13 +0000
new update
View Count: 718
| [2020-11-18 14:31:12] |
| User105195 - Posts: 12 |
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The new update as removed my Previous Value area on study ECIVWAP V1.5. I have tried everything to fix & adjust this. My charts are not aligned and showing all that they used too. Can I actually remove this new update of Sierra charts from my platform!!?
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| [2020-11-18 14:38:58] |
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Are you using this study from User Contribute Studies? We probably need to to rebuild those for the latest version. We will do that now. It is not a problem for us to get this resolved. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-11-18 14:39:05
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| [2020-11-19 05:55:53] |
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Update with Help >> Download Prerelease. This issue should now be resolved. If not, let us know. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-19 11:53:13] |
| User105195 - Posts: 12 |
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Yes that is a user contributed study, Awesome. I also did the update, but did not do the download prerelease step! Doing that now, Also I have noticed I have not been able to split profiles in the market profile chart. I will see if this works for that also, thank you!
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| [2020-11-19 11:56:36] |
| User105195 - Posts: 12 |
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Everything is working great after downloading the pre-release. You guys rock!
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| [2020-11-19 20:30:46] |
| User105195 - Posts: 12 |
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Does doing this help >download pre-release also affect new instances??? I have never had a problem before, & this morning everything was fine. This afternoon I opened up my second instance of SC & it seems I have lost all of my chartbooks, & some very very old chartbooks have opened up. Not sure the way around this, I know the different instances are stored in my C drive, but I did not mess with any of that stuff, never have. Not sure If there is a way to get the information back from the instances I have been using normally without problems for the past few months in a row. Ok, thank you
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| [2020-11-20 05:38:14] |
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Yes sub instances automatically get updated if they are started with File >> New Instance. it seems I have lost all of my chartbooks Do you see the chartbooks listed in File >> OpenChartbook? There are also backup Chartbooks available:Chartbooks (Workspaces): Accessing a Backup Chartbook File Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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