Support Board
Date/Time: Wed, 27 Nov 2024 04:58:56 +0000
No connection to LMAX after updating today.
View Count: 640
| [2020-11-09 13:06:59] |
| milenmitzik - Posts: 27 |
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No connection to LMAX after updating today.
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| [2020-11-09 13:34:00] |
| milenmitzik - Posts: 27 |
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Reading Internal Order ID file. | 2020-11-09 15:29:53.436 Reading Trade Orders file. | 2020-11-09 15:29:53.681 Reading Trade Positions file. | 2020-11-09 15:29:53.682 Reading Account Balance file. | 2020-11-09 15:29:53.682 Subscribing to symbol for symbol alert. | 2020-11-09 15:29:53.683 UDPListener (1456). Port 22903 | Listening on UDP port 22903. | 2020-11-09 15:29:53.725 Software version: 2192 64-bit | 2020-11-09 15:29:53.725 Primary Thread ID: 7508 | 2020-11-09 15:29:53.725 Usage end date: 2021-02-11 | 2020-11-09 15:29:53.725 Enabled for: Sierra Chart Historical Data Service. | 2020-11-09 15:29:53.725 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-11-09 15:29:53.725 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-11-09 15:29:53.725 Current selected Data/Trading service: LMAX Live Trading - DTC | 2020-11-09 15:29:53.725 Custom symbol settings values: disabled | 2020-11-09 15:29:53.725 Chart Update Interval: 500 | 2020-11-09 15:29:53.725 Intraday Data Storage Time Unit: 1 | 2020-11-09 15:29:53.725 Time Zone: +02:00:00 (GMT+02BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2020-11-09 15:29:53.725 2020-11-09 13:29:53 Local computer time in UTC | 2020-11-09 15:29:53.725 2020-11-09 15:29:53 Local computer time in SC Time Zone | 2020-11-09 15:29:53.725 2020-11-09 13:29:52 Server time in UTC | 2020-11-09 15:29:53.725 Local computer UTC time and Server UTC time difference: 0 seconds. | 2020-11-09 15:29:53.725 Program path: C:\SierraChart\ | 2020-11-09 15:29:53.725 Data Files path: C:\SierraChart\Data\ | 2020-11-09 15:29:53.725 OS Version Number: 10.0 | 2020-11-09 15:29:53.726 Locale Setting: C | 2020-11-09 15:29:53.726 DLLs: FpcSierraUtils.dll, GTSiera.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2020-11-09 15:29:53.726 Allowed protected custom studies: | 2020-11-09 15:29:53.726 Created the DTC Protocol server. | 2020-11-09 15:29:53.734 DTC Protocol Server listening on port 11099. | 2020-11-09 15:29:53.738 Created the DTC Protocol historical data server. | 2020-11-09 15:29:53.738 HD Server Manager | Listening on port 11098 | 2020-11-09 15:29:53.746 Checking for new symbol settings. Requested symbol settings MD5 for service code lmax. Request ID: 1. | 2020-11-09 15:29:53.746 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2020-11-09 15:29:53.798 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2020-11-09 15:29:53.873 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2020-11-09 15:29:53.873 Received 5 login tokens. | 2020-11-09 15:29:54.073 Symbol settings MD5 received. Request ID: 1. | 2020-11-09 15:29:54.385 Requested symbol settings for service code lmax. Request ID: 2. | 2020-11-09 15:29:54.387 Symbol settings received. Request ID: 2. | 2020-11-09 15:29:55.725 Files to Open on Start up | Opening file: Trading 5charts.cht | 2020-11-09 15:29:57.392 EURUSD/EURUSD Daily #3 | Reloading chart. | 2020-11-09 15:29:57.420 Loading DLL C:\SierraChart\Data\UserContributedStudies_64.dll | 2020-11-09 15:29:57.426 EURUSD 5 Min #4 | Reloading chart. | 2020-11-09 15:29:57.725 Loading DLL C:\SierraChart\Data\GTSiera_64.dll | 2020-11-09 15:29:57.729 CreateStudyDLLModuleFunctionObject | Error loading C:\SierraChart\Data\GTSiera_64.dll. Windows error code 126: The specified module could not be found. Likely missing dependency file. | 2020-11-09 15:29:57.731 * EURUSD 240 Min #1 | Reloading chart. | 2020-11-09 15:29:57.751 EURUSD 60 Min #2 | Reloading chart. | 2020-11-09 15:29:57.774 EURUSD 1 Min #5 | Reloading chart. | 2020-11-09 15:29:58.191 EURUSD 1 Sec #6 | Reloading chart. | 2020-11-09 15:29:59.319 EURUSD 1 Min #5 | StartDateTimeForLoadingOrderFills: 2020-10-12 00:05:00 | 2020-11-09 15:29:59.380 Requesting current DateTime from Sierra Chart server. | 2020-11-09 15:29:59.871 Starting DelayedDownloadMonitoringTimer | 2020-11-09 15:29:59.875 Starting HDTimeoutTimer | 2020-11-09 15:29:59.875 Added historical Daily data request for EURUSD to the queue. | 2020-11-09 15:29:59.875 Triggering next historical data download in queue. | 2020-11-09 15:29:59.875 Using Bid/Ask average for last trade price for EURUSD | 2020-11-09 15:29:59.875 HD Request # 1 | Downloading Historical Daily chart data for EURUSD. Starting date: 2020-11-05. Service: lmax | 2020-11-09 15:29:59.893 HD Request # 1 | Using server: lmaxhd.sierracharts.com port 10149 | 2020-11-09 15:29:59.893 Socket (2) | Creating socket. | 2020-11-09 15:29:59.894 Socket (2) | New receive buffer size: 5242880 | 2020-11-09 15:29:59.894 Socket (2) | Connecting to IP: 204.15.197.14. | 2020-11-09 15:29:59.894 Added historical Intraday data request for EURUSD to the queue. | 2020-11-09 15:29:59.911 Intraday data recording state for symbol EURUSD is set to download 'Pending'. | 2020-11-09 15:29:59.911 Triggering next historical data download in queue. | 2020-11-09 15:29:59.911 Received Date-time from server. Delay adjusted UTC Date-time: 2020-11-09 13:30:00.183. Round-trip delay: 00:00:00.150 | 2020-11-09 15:30:00.173 Computer time to server time difference: 00:00:00.010 | 2020-11-09 15:30:00.173 Successfully set the system Date-time to: 2020-11-09 13:30:00.183 UTC. | 2020-11-09 15:30:00.183 HD Request # 1 | Setting DTC encoding to Binary VLS | 2020-11-09 15:30:00.757 HD Request # 1 | Sending historical data logon request message. | 2020-11-09 15:30:00.757 EURUSD 1 Sec #6 | StartDateTimeForLoadingOrderFills: 2020-10-26 15:15:27 | 2020-11-09 15:30:00.786 HD Request # 1 | Requesting historical Daily data starting at 2020-11-05. | 2020-11-09 15:30:00.996 HD Request # 1 | Decompressing data. | 2020-11-09 15:30:01.155 HD Request # 1 | Receiving historical Daily data for EURUSD starting at 2020-11-05 | 2020-11-09 15:30:01.170 HD Request # 1 | Writing historical Daily data to the file EURUSD.dly | 2020-11-09 15:30:01.171 Socket (2) | CloseSocket call. | 2020-11-09 15:30:01.269 Socket (2) | 0 bytes remaining in receive buffer when socket closed. | 2020-11-09 15:30:01.269 Socket (2) | Shutdown started. Waiting for graceful close. | 2020-11-09 15:30:01.269 Socket (2) | Socket gracefully closed by remote side. | 2020-11-09 15:30:01.455 Socket (2) | Closed. | 2020-11-09 15:30:01.455 Historical data download thread signaled to stop. | 2020-11-09 15:30:03.268 HD Request # 1 | Received 3 records from 2020-11-05 00:00:00 to 2020-11-09 00:00:00 (5.0 days) and wrote 3 records for EURUSD | 2020-11-09 15:30:03.268 HD Request # 1 | Completion time: 4s | 2020-11-09 15:30:03.269 HD Request # 1 | Daily data download complete for EURUSD. Unique request ID: 1 | 2020-11-09 15:30:03.269 Removing historical data download ID 1. | 2020-11-09 15:30:03.269 Triggering next historical data download in queue. | 2020-11-09 15:30:03.269 EURUSD 60 Min #2 | StartDateTimeForLoadingOrderFills: 2020-07-07 00:00:00 | 2020-11-09 15:30:03.280 EURUSD 5 Min #4 | StartDateTimeForLoadingOrderFills: 2020-05-26 00:05:00 | 2020-11-09 15:30:03.307 HD Request # 2 | Downloading Intraday chart data for EURUSD to the file EURUSD.scid. Service: lmax | 2020-11-09 15:30:03.440 HD Request # 2 | Download start date-time: 2020-11-09 15:15:27.000000. File last date-time: 2020-11-09 15:15:27.000000 | 2020-11-09 15:30:03.441 HD Request # 2 | Using server: lmaxhd.sierracharts.com port 10150 | 2020-11-09 15:30:03.441 Socket (1) | Creating socket. | 2020-11-09 15:30:03.441 Socket (1) | New receive buffer size: 5242880 | 2020-11-09 15:30:03.441 Socket (1) | Connecting to IP: 204.15.197.14. | 2020-11-09 15:30:03.441 HD Request # 2 | Setting DTC encoding to Binary VLS | 2020-11-09 15:30:03.812 HD Request # 2 | Sending historical data logon request message. | 2020-11-09 15:30:03.812 HD Request # 2 | Requesting Intraday data. Start date-time: 2020-11-09 15:15:27. Record interval: 1. Symbol: EURUSD | 2020-11-09 15:30:03.990 EURUSD/EURUSD Daily #3 | Reloading chart. | 2020-11-09 15:30:04.028 LMAX Live Trading - DTC | Connecting to the server lmaxtrade2.sierracharts.com. Port 11095 | 2020-11-09 15:30:04.112 DTC Client socket (2) | Creating socket. Using TLS 1.2. | 2020-11-09 15:30:04.113 DTC Client socket (2) | New receive buffer size: 5242880 | 2020-11-09 15:30:04.113 DTC Client socket (2) | Connecting to IP: 78.46.66.20. | 2020-11-09 15:30:04.113 HD Request # 2 | Decompressing data. | 2020-11-09 15:30:04.153 Socket (1) | CloseSocket call. | 2020-11-09 15:30:04.156 Socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2020-11-09 15:30:04.156 Socket (1) | Shutdown started. Waiting for graceful close. | 2020-11-09 15:30:04.157 HD Request # 2 | Historical data for EURUSD is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2020-11-09 15:30:04.157 Historical data download thread signaled to stop. | 2020-11-09 15:30:04.157 HD Request # 2 | Received 1 record from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for EURUSD | 2020-11-09 15:30:04.157 HD Request # 2 | Completion time: 1s | 2020-11-09 15:30:04.158 HD Request # 2 | Intraday data download complete for EURUSD. Unique request ID: 2 | 2020-11-09 15:30:04.158 Removing historical data download ID 2. | 2020-11-09 15:30:04.158 HD Request # 2 | Enabling Intraday chart updating for symbol. | 2020-11-09 15:30:04.158 Triggering next historical data download in queue. | 2020-11-09 15:30:04.158 Socket (1) | Socket gracefully closed by remote side. | 2020-11-09 15:30:04.322 Socket (1) | Closed. | 2020-11-09 15:30:04.323 DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2020-11-09 15:30:25.158 * DTC Client socket (2) | CloseSocket call. | 2020-11-09 15:30:25.158 DTC Client socket (2) | 0 bytes remaining in receive buffer when socket closed. | 2020-11-09 15:30:25.158 DTC Client socket (2) | Closed. | 2020-11-09 15:30:25.159 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2020-11-09 15:30:25.159 Select 'File >> Disconnect' to prevent further connection attempts. | 2020-11-09 15:30:25.159 DTC Client socket (0) | CloseSocket call. | 2020-11-09 15:30:25.181 LMAX Live Trading - DTC | Disconnected. | 2020-11-09 15:30:25.181 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-11-09 15:30:25.181 LMAX Live Trading - DTC | Connecting to the server lmaxtrade2.sierracharts.com. Port 11095 | 2020-11-09 15:30:28.173 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2020-11-09 15:30:28.174 DTC Client socket (1) | New receive buffer size: 5242880 | 2020-11-09 15:30:28.174 DTC Client socket (1) | Connecting to IP: 78.46.66.20. | 2020-11-09 15:30:28.174 DTC Client socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2020-11-09 15:30:49.179 * DTC Client socket (1) | CloseSocket call. | 2020-11-09 15:30:49.179 DTC Client socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2020-11-09 15:30:49.179 DTC Client socket (1) | Closed. | 2020-11-09 15:30:49.179 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2020-11-09 15:30:49.179 Select 'File >> Disconnect' to prevent further connection attempts. | 2020-11-09 15:30:49.179 DTC Client socket (0) | CloseSocket call. | 2020-11-09 15:30:49.194 LMAX Live Trading - DTC | Disconnected. | 2020-11-09 15:30:49.194 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-11-09 15:30:49.194 LMAX Live Trading - DTC | Connecting to the server lmaxtrade2.sierracharts.com. Port 11095 | 2020-11-09 15:30:52.190 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2020-11-09 15:30:52.191 DTC Client socket (1) | New receive buffer size: 5242880 | 2020-11-09 15:30:52.191 DTC Client socket (1) | Connecting to IP: 78.46.66.20. | 2020-11-09 15:30:52.191 DTC Client socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2020-11-09 15:31:13.193 * DTC Client socket (1) | CloseSocket call. | 2020-11-09 15:31:13.193 DTC Client socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2020-11-09 15:31:13.193 DTC Client socket (1) | Closed. | 2020-11-09 15:31:13.193 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2020-11-09 15:31:13.193 Select 'File >> Disconnect' to prevent further connection attempts. | 2020-11-09 15:31:13.194 DTC Client socket (0) | CloseSocket call. | 2020-11-09 15:31:13.206 LMAX Live Trading - DTC | Disconnected. | 2020-11-09 15:31:13.207 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-11-09 15:31:13.207 LMAX Live Trading - DTC | Connecting to the server lmaxtrade2.sierracharts.com. Port 11095 | 2020-11-09 15:31:16.207 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2020-11-09 15:31:16.208 DTC Client socket (1) | New receive buffer size: 5242880 | 2020-11-09 15:31:16.208 DTC Client socket (1) | Connecting to IP: 78.46.66.20. | 2020-11-09 15:31:16.208 DTC Client socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2020-11-09 15:31:37.210 * DTC Client socket (1) | CloseSocket call. | 2020-11-09 15:31:37.210 DTC Client socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2020-11-09 15:31:37.210 DTC Client socket (1) | Closed. | 2020-11-09 15:31:37.210 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2020-11-09 15:31:37.211 Select 'File >> Disconnect' to prevent further connection attempts. | 2020-11-09 15:31:37.211 DTC Client socket (0) | CloseSocket call. | 2020-11-09 15:31:37.224 LMAX Live Trading - DTC | Disconnected. | 2020-11-09 15:31:37.224 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-11-09 15:31:37.224 LMAX Live Trading - DTC | Connecting to the server lmaxtrade2.sierracharts.com. Port 11095 | 2020-11-09 15:31:40.229 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2020-11-09 15:31:40.230 DTC Client socket (1) | New receive buffer size: 5242880 | 2020-11-09 15:31:40.230 DTC Client socket (1) | Connecting to IP: 78.46.66.20. | 2020-11-09 15:31:40.230 DTC Client socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2020-11-09 15:32:01.234 * DTC Client socket (1) | CloseSocket call. | 2020-11-09 15:32:01.234 DTC Client socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2020-11-09 15:32:01.234 DTC Client socket (1) | Closed. | 2020-11-09 15:32:01.234 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2020-11-09 15:32:01.234 Select 'File >> Disconnect' to prevent further connection attempts. | 2020-11-09 15:32:01.234 DTC Client socket (0) | CloseSocket call. | 2020-11-09 15:32:01.258 LMAX Live Trading - DTC | Disconnected. | 2020-11-09 15:32:01.258 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-11-09 15:32:01.258 LMAX Live Trading - DTC | Connecting to the server lmaxtrade2.sierracharts.com. Port 11095 | 2020-11-09 15:32:04.259 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2020-11-09 15:32:04.260 DTC Client socket (1) | New receive buffer size: 5242880 | 2020-11-09 15:32:04.260 DTC Client socket (1) | Connecting to IP: 78.46.66.20. | 2020-11-09 15:32:04.260 DTC Client socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2020-11-09 15:32:25.265 * DTC Client socket (1) | CloseSocket call. | 2020-11-09 15:32:25.265 DTC Client socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2020-11-09 15:32:25.265 DTC Client socket (1) | Closed. | 2020-11-09 15:32:25.265 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2020-11-09 15:32:25.265 Select 'File >> Disconnect' to prevent further connection attempts. | 2020-11-09 15:32:25.265 DTC Client socket (0) | CloseSocket call. | 2020-11-09 15:32:25.289 LMAX Live Trading - DTC | Disconnected. | 2020-11-09 15:32:25.290 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-11-09 15:32:25.290 LMAX Live Trading - DTC | Connecting to the server lmaxtrade2.sierracharts.com. Port 11095 | 2020-11-09 15:32:28.295 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2020-11-09 15:32:28.297 DTC Client socket (1) | New receive buffer size: 5242880 | 2020-11-09 15:32:28.297 DTC Client socket (1) | Connecting to IP: 78.46.66.20. | 2020-11-09 15:32:28.297 |
| [2020-11-09 14:48:16] |
| milenmitzik - Posts: 27 |
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Why so long to intervene? Lost day.
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| [2020-11-09 18:21:37] |
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We are looking into this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-09 18:32:56] |
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The problem is your trading account is associated with LMAX New Zealand. We have no redundancy set up for accounts on that system. There are very few users on that service. And the server that the connection goes to encountered a problem. The issue is now resolved. You should be able to connect now or will be within a few minutes. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-11-09 18:33:03
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| [2020-11-09 18:54:57] |
| milenmitzik - Posts: 27 |
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Hi. No connection yet.
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| [2020-11-09 18:58:42] |
| milenmitzik - Posts: 27 |
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Done. Works.
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| [2020-11-10 21:26:26] |
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We have implemented redundancy for LMAX New Zealand. Update to the prerelease 2193 for support for this: Software Download: Fast Update LMAX non New Zealand accounts did have redundancy. Not LMAX New Zealand. Redundancy is now implemented. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-09-25 17:08:33] |
| milenmitzik - Posts: 27 |
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Gaps of data are not filled from 20.09
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| [2023-09-25 17:13:04] |
| milenmitzik - Posts: 27 |
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Downgrade from 2551 to 2193?
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| [2023-09-25 17:23:19] |
| milenmitzik - Posts: 27 |
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Back and forth and gaps are still there.
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| [2023-09-25 19:12:39] |
| John - SC Support - Posts: 36309 |
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This problem has now been resolved from testing on our side. You may have to go to the Windows commandline then enter this: ipconfig /flushDNS And then follow these instructions: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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