Support Board
Date/Time: Thu, 26 Dec 2024 23:18:50 +0000
charts not updating
View Count: 1520
| [2020-11-06 20:26:11] |
| User923291 - Posts: 27 |
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Hello, The charts are not updating to the currrent time. There are 6 charts open and they have stopped betweeen 36 and 32 minutes ago. I tried 'chart reload and recalculate' but that did not help. Please advise. Thank you. |
| [2020-11-06 20:32:19] |
| User923291 - Posts: 27 |
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I just closed and reopened the program. The charts reloaded and stopped charting at 15:14 despite the fact that it is currently 15:33. Please advise how to resolve and prevent from recurrence if possible. Thank you. |
| [2020-11-06 20:42:54] |
| John - SC Support - Posts: 36873 |
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The Sierra Chart Exchange Data Feed and the Denali Exchange Data Feed did not renew on November 1, 2020 due to not having enough funds in your account. This is why you are not getting Real-Time data. To re-enable the data feeds, go to the bottom of this page and select the appropriate options: https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-06 20:43:18] |
| User923291 - Posts: 27 |
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Also note that I have already tried all of these that I could... Common Causes * 3.2 - Invalid Symbol or Invalid Data/Trading Service Selected * 3.3 - Start and End Times not Covering Current Time * 3.4 - Not Receiving Real-Time Data From Data Feed * 3.8 - Not Scrolled to End of Chart * 3.17 - Weekend Data and Chart Not Set to Load Weekend Data * Trade and Current Quote Symbol Less Common Causes 3.1 - Historical Data Being Downloaded 3.7 - Delayed Data 3.9 - Options that Disable Chart Updating 3.11 - Data/Trade Service Specific Issues 3.13 - Market is Closed for Symbol 3.14 - Symbol Settings for Routing Market Data Requests Missing Uncommon Causes 3.10 - Chart Not Updating Due to Current Date Being Excluded 3.12 - Chart Update Interval 3.16 - Out Of Available Storage Space 3.17 - Volume Filtering Settings Rare Causes 3.5 - Corrupt Data File |
| [2020-11-06 20:47:30] |
| User923291 - Posts: 27 |
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With regard to your response indicating that: The Sierra Chart Exchange Data Feed and the Denali Exchange Data Feed did not renew on November 1, 2020 due to not having enough funds in your account. This is why you are not getting Real-Time data. To re-enable the data feeds, go to the bottom of this page and select the appropriate options: https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices The service I paid for, SC Data - All Services, indicated that live feed for 150 symbols would be included with your data service. Why is that not active? |
| [2020-11-06 20:48:00] |
| User923291 - Posts: 27 |
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What was the last payment of $71.50 for?
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| [2020-11-06 20:50:50] |
| User923291 - Posts: 27 |
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I see that the payment is there but the services did not activate. Do I manually need to reactivate the account each month? Can you please clarify exactly which services I need to activate the account for <150 stock symbol live feed? While it may seem obvious to you, I find the website extremely unclear and hard to decipher on this topic.
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| [2020-11-06 21:22:46] |
| John - SC Support - Posts: 36873 |
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To begin with, the data feeds renew on the first of each month. As long as you have enough funds in your account, this will occur automatically. Otherwise, the data feeds will not renew, which is what happened here. We have gone ahead and re-activated the Sierra Chart Exchange Data Feed with the U.S. Equities exchange. You should be getting that data in real-time now. You also had the Denali Exchange Data Feed active, but it looks like you did not have any exchanges activated. Do you want any real-time futures data from the CME Group? If so, then you would need to re-activate the Denali Exchange Data Feed and choose an exchange. Otherwise, you should not activate that data feed. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-07 00:03:55] |
| User923291 - Posts: 27 |
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Thank you. I only trade NASDAQ and NYSE stocks.
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| [2020-11-07 00:40:33] |
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Also, the Sierra Chart Exchange Data Feed at the standard level, provides real-time data on 250 symbols now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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