Support Board
Date/Time: Wed, 12 Feb 2025 19:29:58 +0000
Not receiving data from Denali
View Count: 491
| [2020-11-05 15:15:31] |
| User270982 - Posts: 2 |
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I am not able to receive data from Denali today. I am running version 2109 and have not had an issue with this data service until today. What are some things I can try to remedy this? Thanks. |
| [2020-11-05 15:55:17] |
| User270982 - Posts: 2 |
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To update this topic. It seems I can get data from Denali but not using the interactive broker symbol. If I use the ESZ20-CME symbol everything works well but I don't seem to be able to use IB to execute that symbol. When I update that symbol to the IB globex symbol I seem to be getting data only from IB. What is the work around for this? And why did it start happening today? Thanks. |
| [2020-11-05 16:43:00] |
| John - SC Support - Posts: 37910 |
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You have signed up for the Non-Professional CME exchanges, which means that you need to connect to your live, funded futures trading account at the beginning of each month to qualify for the lower-priced exchange fees. You have not connected to your trading account yet this month. Refer to the following: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-05 21:06:51] |
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You also need to update to the current version of Sierra Chart. You are running a significantly older version. Update instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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