Support Board
Date/Time: Wed, 12 Feb 2025 17:54:54 +0000
Where are the charts? (2191)
View Count: 509
| [2020-11-05 09:35:48] |
| 2garin - Posts: 184 |
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Hello support. Updated the terminal. Where are the charts? |
1.png| [2020-11-05 10:37:40] |
| 2garin - Posts: 184 |
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historical data could not be loaded from CQG
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| [2020-11-05 14:44:51] |
| John - SC Support - Posts: 37907 |
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If you are still having trouble getting the data, then please attach your Message Log following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-05 19:32:16] |
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Unlock the fill space: Chart Menu: Lock Fill Space (Chart menu) And then select Chart >>Goto End of Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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