Support Board
Date/Time: Wed, 12 Feb 2025 19:25:42 +0000
Rithmic after first time signing in not loading charts only showing current informations.
View Count: 602
| [2020-11-04 14:35:42] |
| User288542 - Posts: 1 |
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Hello, i started Sierra Chart, connected my Datafeed Rithmic and this is showing. (See Picture) Kind Regards |
 Rithmic issuepng.png / V - Attached On 2020-11-04 14:35:33 UTC - Size: 81.48 KB - 189 views |
| [2020-11-05 16:53:46] |
| Jia T P R - Posts: 26 |
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I used a direct account and purchased Package 5 because via AMP package 5 data didnt load. Now its also not loading only today. See picture. Regarding to AMP i should contact you.
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| Screenshot_ss1.png / V - Attached On 2020-11-05 16:53:22 UTC - Size: 42.03 KB - 189 views RITHMIC+SC.png / V - Attached On 2020-11-05 16:53:27 UTC - Size: 16.83 KB - 211 views |
| [2020-11-05 17:33:45] |
| John - SC Support - Posts: 37910 |
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Have you installed the updated Bridge files? Refer to the information here: Rithmic Bridge Files For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-05 20:40:16] |
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Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Let us know if that resolves the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-05 22:24:09] |
| Jia T P R - Posts: 26 |
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It sadly didnt helped but i reinstalled SC and then it worked.by the way im at AMP. When i use advanced Package Via AMP would Rithmic also work or does it need to be via own account?
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| [2020-11-06 12:45:51] |
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It sadly didnt helped but i reinstalled SC and then it worked It was unnecessary to do this. If there was still a problem we would have asked for the Message Log and see what was the issue.You need to have a direct account when using Rithmic for the historical data support. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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