Support Board
Date/Time: Wed, 12 Feb 2025 16:20:50 +0000
Problem with Market Depth Historical Graph Study after upgrade to version 2188
View Count: 563
| [2020-10-30 09:52:20] |
| User895530 - Posts: 7 |
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Hi, I just updated SC to version 2188 yesterday. One of my windows containing Numbers Chart and Market Depth Historical Graph study turned completely Black (BLANK). At first I thought it was to do with some of my own custom indicators. But this was not the case since I have started a clean new window and display a Numbers Chart and it worked. Then I applied the Market Depth Historical Graph Study, the whole chart then went blank. The menu of this chart windows no longer responded to any mouse clicks. I can't do anything with this window except to close it. Can you please check if this is the case at your side? I have had no problem with my numbers chart prior to the update to 2188. Thanks.
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| [2020-10-30 10:26:52] |
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Update to version 2189 and let us know if you still see the issue. Instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-30 10:53:47] |
| User895530 - Posts: 7 |
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Yes, it is ok now after update to 2189. Thanks.
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| [2020-10-30 13:22:33] |
| User895530 - Posts: 7 |
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Hi, just another update on this Market Depth Historical Graph problem. After I found it is working again on a couple of my chartbooks (symbols) after the update to 2189. As I continued to try to re-apply this study to my other symbols that I am using for trading, I found 4 Futures symbols (GC, HG, 6B, 6E) out of the 8 Futures didn't work. I got the BLANK Windows again as before when I applied this single study. My other 4 symbols worked (MES, NG 6C, 6J). So I really don't know why! I have also tried saving the studies that worked on the other symbols as a study collection. When I applied this study collection to the chart with this 4 symbols (GC, HG, 6B, 6E), I got BLANK windows again. But if I apply the collection on the other 4 symbols that worked before by adding the study individually, they still work as expected. |
| [2020-10-30 13:52:50] |
| User895530 - Posts: 7 |
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Here is the message from Message Log on one of this symbol that doesn't work: HGZ20_FUT_COMEX[M] Rev. 4t-8 #2 | Reloading chart. | 2020-10-30 09:46:55.100 Loading market depth data. | 2020-10-30 09:46:55.233 Loaded depth data records for HGZ20_FUT_COMEX 2020-10-20 from 2020-10-20 09:46:49.082000 to 2020-10-20 10:14:01.983000. | 2020-10-30 09:46:57.950 Loaded depth data records for HGZ20_FUT_COMEX 2020-10-21 from 2020-10-20 23:52:27.210000 to 2020-10-21 09:47:28.552000. | 2020-10-30 09:46:58.045 Loaded depth data records for HGZ20_FUT_COMEX 2020-10-22 from 2020-10-22 05:32:15.343000 to 2020-10-22 10:55:23.482000. | 2020-10-30 09:46:58.122 Loaded depth data records for HGZ20_FUT_COMEX 2020-10-23 from 2020-10-22 22:40:40.934000 to 2020-10-23 08:19:01.538000. | 2020-10-30 09:46:58.716 Loaded depth data records for HGZ20_FUT_COMEX 2020-10-26 from 2020-10-25 23:17:20.258000 to 2020-10-26 09:50:02.521000. | 2020-10-30 09:46:58.954 Loaded depth data records for HGZ20_FUT_COMEX 2020-10-27 from 2020-10-26 23:37:43.079000 to 2020-10-27 10:42:36.426000. | 2020-10-30 09:46:59.037 Enabling compression for file: C:\SierraChart\Data\MarketDepthData\HGZ20_FUT_COMEX.2020-10-28.depth. This may take a while. | 2020-10-30 09:46:59.073 File compression enabled. C:\SierraChart\Data\MarketDepthData\HGZ20_FUT_COMEX.2020-10-28.depth. CompressionState=2 | 2020-10-30 09:46:59.094 * HGZ20_FUT_COMEX[M] Rev. 4t-8 #2 | Chart Data Loading Thread: Exception caught. | 2020-10-30 09:46:59.748 * HGZ20_FUT_COMEX[M] Rev. 4t-8 #2 | Chart Data Loading Thread: Load canceled. | 2020-10-30 09:46:59.748 |
| [2020-10-30 14:12:43] |
| John - SC Support - Posts: 37895 |
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Please attach the Chartbook that contains the chart with the symbol HGZ20_FUT_COMEX that is referenced in the Message Log you provided. The problem is that you got an Exception error, but we do not know why. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-30 15:26:43] |
| User895530 - Posts: 7 |
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Hi, here is the Chartbook. The issue is with chart #2. Currently the Market Depth Historical Graph study is not attached to it. When you apply the study you will get the Exception Error.
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 HG_TradeSetup.Cht - Attached On 2020-10-30 15:26:26 UTC - Size: 42.3 KB - 195 views |
| [2020-10-30 17:17:48] |
| John - SC Support - Posts: 37895 |
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Under your main Sierra Chart installation folder we need you to go down 2 levels to the following folder Data >> MarketDepthData. In that folder you should have a file named HGZ20_FUT_COMEX.2020-10-30.depth. Right click on that file and select Send To >> Compressed (zipped) Folder. It will create a file for you with the extension .zip. Do this same thing for HGZ20_FUT_COMEX.2020-10-29 and HGZ20_FUT_COMEX.2020-10-28. Please then attach those .zip files to this thread. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-30 23:07:00] |
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Disregard the above post. We think we know what the problem is. It is explained here: Notice: Stability Issue Affecting 2188 through 2190 Related to Compression Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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